IPSY

The VP, TPM will lead the centralized technical program management function and act as a strategic partner to the CTO to drive technology transformation. They will oversee a portfolio of strategic programs, including platform modernization and subscription systems, while building the governance and operational frameworks to ensure high-velocity delivery.

The IT Services Engineer III will administer and automate core corporate systems including identity, collaboration tools, and device management. They will also build automations to eliminate manual work and serve as the local point of contact for device logistics in Buenos Aires.

Design and maintain shared components, libraries, and gateway services to enable frontend teams to scale efficiently. Oversee the mobile application ecosystem and implement observability and AI enablement tools across the platform.

Maintain platform observability and alerting using Datadog while managing incident response and on-call rotations. Focus on automating operational toil and improving the reliability of cloud and third-party infrastructure.

Execute and support retention programs focusing on member upgrades, loyalty campaigns, and operational workflows to drive revenue and reduce churn. Collaborate cross-functionally to monitor performance, identify optimization opportunities, and manage end-to-end campaign deployment.

This role is responsible for driving lifecycle strategy tied directly to revenue, retention, and upgrade targets across all subscription programs, requiring rigorous testing roadmaps and performance forecasting. The Director will architect the holistic member journey, advancing segmentation and personalization using behavioral data, while leading the transformation of the CRM function from campaign-centric execution to member-centric growth.

The job posting invites candidates to submit a general application to join the talent community. Recruiters will reach out when a suitable role opens up.