Design and maintain shared components, libraries, and gateway services to enable frontend teams to scale efficiently. Oversee the mobile application ecosystem and implement observability and AI enablement tools across the platform.
IPSY
8 Remote Job Openings at IPSY
Lead the observability strategy and incident response framework to ensure platform resilience and availability. Drive automation, conduct blameless post-incident reviews, and mentor other SREs to reduce operational toil.
Maintain platform observability and alerting using Datadog while managing incident response and on-call rotations. Focus on automating operational toil and improving the reliability of cloud and third-party infrastructure.
Execute and schedule multi-channel CRM campaigns across email, push, and SMS to support resubscription and acquisition programs. Manage campaign briefs, coordinate with creative teams, and analyze performance data to optimize customer journeys.
Execute and support retention programs focusing on member upgrades, loyalty campaigns, and operational workflows to drive revenue and reduce churn. Collaborate cross-functionally to monitor performance, identify optimization opportunities, and manage end-to-end campaign deployment.
Oversee the global payment processing strategy to ensure efficiency, security, and compliance while driving process improvements. Own the financial forecasting for authorization rates, declines, and processing fees to provide revenue planning insights.
This role is responsible for driving lifecycle strategy tied directly to revenue, retention, and upgrade targets across all subscription programs, requiring rigorous testing roadmaps and performance forecasting. The Director will architect the holistic member journey, advancing segmentation and personalization using behavioral data, while leading the transformation of the CRM function from campaign-centric execution to member-centric growth.
The job posting invites candidates to submit a general application to join the talent community. Recruiters will reach out when a suitable role opens up.
