Supervise West Coast Field Technicians and manage maintenance contracts and customer support for IPS Group clients. Coordinate installation projects and collaborate with Customer Success Managers to achieve company KPIs and goals.
IPS Group Inc.
2 Remote Job Openings at IPS Group Inc.
The Technical Product Specialist provides escalated field support for hardware and software, including installation, maintenance, and troubleshooting. They act as a liaison between engineering and customer service while managing service ticketing and performing analytics to improve product performance.
