Manage complex customer support escalations and troubleshoot technical product issues while serving as a liaison between Customer Success and Product teams. Monitor AI support agent performance and document development tickets in Jira to drive continuous improvement.
InsCipher
7 Remote Job Openings at InsCipher
Responsible for processing state surplus lines tax filings, reports, and payments while maintaining accurate financial records. The role involves resolving client credits and refunds and ensuring compliance with state regulatory requirements.
The role coordinates client license updates and manages state credentialing to ensure accurate tax filing portal configurations. It involves guiding clients through entity transitions and developing SOPs to support organizational scaling.
The Account Manager supports a portfolio of Filing Services clients by improving data accuracy and driving workflow adoption. They act as a bridge between external partners and internal operations to resolve filing issues and analyze trends to improve client health.
Own and administer the NetSuite ERP platform and supporting finance tools to ensure stability, security, and operational effectiveness. Act as an internal consultant to translate business challenges into scalable system solutions and optimize financial workflows.
Responsible for completing surplus lines tax filings, reports, and reconciliations across all states. The role involves managing client correspondence, ensuring regulatory compliance, and supporting the Filing Services Team Lead with ad hoc projects.
The Outbound Account Executive is responsible for the full sales cycle, including independent prospecting, lead follow-up, and closing new business to meet revenue targets. They will deliver product demonstrations, manage their own pipeline in the CRM, and collaborate with marketing to drive demand.