Impruvon

Lead the strategic execution of state contracts by managing executive relationships and driving platform adoption across healthcare providers. Manage and mentor a team of In-State Customer Success Managers to ensure successful implementation and program health.

The Product Specialist drives product execution by translating operational and clinical needs into technical requirements for engineering teams. They are responsible for workflow validation, managing the product backlog in Jira, and performing User Acceptance Testing (UAT) to ensure successful feature delivery.

Serve as the primary point of contact for a high-complexity strategic partner, managing the full customer lifecycle and phased platform implementation across multiple states. Drive product adoption, manage executive relationships, and ensure measurable ROI and account growth.