Impruvon

The Product Specialist drives product execution by translating operational and clinical needs into technical requirements for engineering teams. They are responsible for workflow validation, managing the product backlog in Jira, and performing User Acceptance Testing (UAT) to ensure successful feature delivery.

The role focuses on driving visibility and execution across the product organization by maintaining roadmaps, tracking goals, and coordinating cross-functional activities. The coordinator ensures that product initiatives are documented and communicated effectively across Engineering, Customer Success, and Operations teams.

Serve as the primary point of contact for healthcare professionals to resolve platform and hardware issues. Document solutions in the knowledge base and collaborate with product teams to improve the customer experience.

Serve as the primary point of contact for a high-complexity strategic partner, managing the full customer lifecycle and phased platform implementation across multiple states. Drive product adoption, manage executive relationships, and ensure measurable ROI and account growth.