Hometown Tickets, LLC

The CSM acts as a strategic advisor for a customer portfolio to drive retention, product adoption, and long-term success. Key duties include conducting business reviews, managing renewals, and partnering cross-functionally to ensure customers achieve their goals.

Own the product strategy and roadmap for fan and mobile experiences, covering the end-to-end journey from discovery to gate entry. Lead cross-functional teams to leverage fan behavior data to increase engagement and unlock new revenue opportunities for schools.

The Outbound Growth Manager is responsible for owning the top of the sales funnel by developing prospect lists and executing multi-touch email campaigns. They are accountable for pipeline generation and revenue growth through strategic outreach and CRM data management.