Highspring

The Level 1 Call Center Agent provides 24x7 technical support to healthcare customers by analyzing issues and documenting transactions in tracking software. They are responsible for following escalation procedures and ensuring prompt, accurate service to end-users via remote connections.

The Epic Analyst is responsible for configuring, managing, and supporting clinical applications within the Epic EHR software. This includes handling maintenance tickets, leading application builds for upgrades, and mentoring junior analysts.