Provide strategic leadership for the Application Managed Services department to drive operational excellence and achieve SLAs. Oversee day-to-day client operations, manage budgets, and collaborate with sales teams to drive business growth.
Highspring
5 Remote Job Openings at Highspring
Manage day-to-day operations of Tier 2 Analysts, including hiring, coaching, and performance evaluation based on key metrics. Oversee client projects, upgrades, and resource planning while maintaining strong relationships with clients and internal teams.
Support the SVP of Strategy by transforming complex sales and operational data into actionable summaries, models, and presentations. Manage executive briefings, track enterprise account progress, and document operational workflows using AI tools.
Bilingual Required Patient Portal/IT Help Desk Agent– Level 1 (Managed Services)
Highspring
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Full Time
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2 months ago
Highspring
The Level 1 Call Center Agent provides 24x7 technical support to healthcare customers by analyzing issues and documenting transactions in tracking software. They are responsible for following escalation procedures and ensuring prompt, accurate service to end-users via remote connections.
Epic Analyst -Epic Clinical Documentation (ClinDoc) Analyst
Highspring
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Full Time
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5 months ago
Highspring
The Epic Analyst is responsible for configuring, managing, and supporting clinical applications within the Epic EHR software. This includes handling maintenance tickets, leading application builds for upgrades, and mentoring junior analysts.
