Manage a portfolio of clients as their liaison, ensuring service needs and issues are addressed promptly and coordinating with internal teams to deliver contracted Release of Information services. Track client satisfaction, meetings, issues, and request actions in HubSpot and MedRelease, while educating clients and supporting retention and engagement.
The Client Advocate serves as the primary liaison for clients, ensuring their needs are met while maintaining high levels of satisfaction and loyalty. They manage client portfolios, facilitate cross-functional communication, and document all interactions to ensure efficient service delivery.
Support clients, patients, and requestors with the status of disability and FMLA paperwork, responding to high volumes of calls and emails with accurate, timely information. Document all actions in Med-Release, securely fax or email records, monitor the FMLA inbox, follow established procedures, and meet daily goals.
The Senior Security Engineer is responsible for designing and maintaining cybersecurity architecture to ensure HIPAA compliance and the protection of sensitive health information. They will lead security audits, manage identity and access systems, and collaborate with cross-functional teams to remediate vulnerabilities and respond to security threats.
The Senior Cloud Security Engineer will design and maintain secure AWS architectures to protect PHI while ensuring compliance with HIPAA, HITRUST, and SOC 2 frameworks. They will also lead security operations, mentor team members, and automate security controls within CI/CD pipelines.
The role involves processing medical record requests in a fast-paced environment while ensuring strict adherence to HIPAA guidelines. Additionally, the specialist will provide customer support by answering patient questions and requests via phone.
The Client Advocate serves as the primary liaison for a portfolio of clients, ensuring their service needs are met and fostering long-term loyalty. They manage client satisfaction, document interactions in CRM systems, and collaborate across teams to resolve issues and deliver contracted services.
The Account Manager is responsible for maintaining client satisfaction and retention while proactively identifying and closing expansion revenue opportunities. They act as the primary liaison between clients and internal teams to ensure successful service delivery and resolution of issues.
The Credential Manager is responsible for overseeing secure access and credential management across over 1,000 client systems to ensure operational continuity. This role involves implementing password policies, monitoring access rights, and collaborating with IT security teams to maintain compliance and data integrity.
The Security Engineer will design and maintain AWS-focused cloud security architecture while embedding security controls into infrastructure using automation. They will also partner with development teams to implement DevSecOps practices and ensure compliance with HIPAA, NIST, and HITRUST standards.
