Own the end-to-end product lifecycle for the AI Receptionist, focusing on delivering AI-driven features for SMBs across voice and digital channels. Collaborate with cross-functional agile squads to translate customer needs into technical solutions that align with business goals.
GoTo
26 Remote Job Openings at GoTo
Account Services Specialist, English and French or Spanish speaking
GoTo
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Full Time
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2 days ago
GoTo
The specialist handles billing inquiries, resolves invoice discrepancies, and manages account adjustments via phone and email. They collaborate with internal teams to ensure efficient case handling and maintain high customer satisfaction metrics.
Design, develop, and operate high-availability backend services for voice calling and call handling using Java and Golang. Responsibilities include modernizing CI/CD pipelines, managing production systems on Kubernetes, and implementing advanced IVR and dial plan capabilities.
The role involves serving as a technical point of contact for complex escalations and investigating root causes in collaboration with development teams. Additionally, the engineer will design automated tools to streamline workflows and lead incident response efforts.
Ensure customer network compatibility with UCC products and lead the technical integration of cloud PBX systems. Develop APIs and automate services to meet customer requirements while maintaining high satisfaction levels.
Manage the regional partner territory by recruiting and enabling Reseller, MSP, Technology, and GSI partners. Drive partner-sourced pipeline and revenue through joint go-to-market plans and cross-functional collaboration.
Act as first-line support by handling inbound calls, emails, and remote sessions in French and English to resolve product inquiries. Document issues in Salesforce and collaborate with higher-level support teams to solve complex technical problems.
Lead and coach a team of Renewal Representatives to exceed retention revenue targets and maintain pipeline health. Collaborate cross-functionally with sales, legal, and finance to optimize renewal strategies and ensure predictable revenue growth.
Lead a team of 10 BDRs to generate high-quality top-of-funnel pipeline for the UCC business. Focus on coaching early-career talent, conducting rigorous opportunity reviews, and implementing AI-driven automation to scale outreach.
Développeur logiciel sénior, Big Data / Senior Software Developer, Big Data
GoTo
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Full Time
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11 days ago
GoTo
Diagnose and resolve complex data processing issues to ensure the reliability and performance of critical pipelines. Collaborate with teams to deliver iterative software improvements and strengthen data validation and monitoring systems.
Lead the design and development of performant UI components and backend microservices for remote support solutions. Drive technical initiatives and mentor team members while integrating AI-assisted engineering practices to enhance productivity.
Design and develop scalable ETL/ELT data pipelines and large-scale workflows using Apache Spark and AWS services. Collaborate with cross-functional teams to ensure data quality, governance, and the delivery of high-quality data for BI and applications.
The role involves developing and maintaining front-end applications for the support portal and custom content-centric web applications using Brightspot CMS. You will also participate in technical design and contribute to the team's knowledge base through documentation and training.
Design and develop secure end-to-end web applications focusing on identity and authentication systems. Integrate AI/LLM capabilities and RAG pipelines into products to deliver AI-powered features.
Define and drive the 12-month product roadmap for GoTo Connect for Healthcare through customer discovery and market data. Partner with cross-functional teams and EHR providers to deliver AI-powered healthcare workflows and integration strategies.
Lead UX research activities to validate AI-driven prototypes and strategic initiatives for the Grasshopper product. Collaborate with product, engineering, and design teams to deliver actionable insights through interviews, usability studies, and workshops.
Develop and maintain web application components for the Modern Web Technician Console using .NET, TypeScript, and React. Collaborate with the team on feature implementation, code reviews, and the adoption of AI-first engineering practices.
Design and optimize scalable data pipelines and end-to-end ML systems for SaaS use cases such as churn and recommendations. Own the full ML lifecycle from feature engineering to production deployment, monitoring, and retraining.
Shape the technical direction and architecture of the LogMeIn Resolve platform while driving engineering excellence. Lead AI adoption across workflows and mentor engineers to maintain high standards in scalability and security.
Développeur sénior de plateforme d'identité/Senior Identity Platform Developer
GoTo
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Full Time
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2 months ago
GoTo
Architect and maintain automated IAM solutions across on-premises and cloud environments, focusing on Active Directory and SailPoint integrations. Develop automation scripts and manage RBAC policies to ensure compliance with security regulations like GDPR and SOX.
The specialist handles billing inquiries, resolves invoice discrepancies, and manages account adjustments via phone and email. They collaborate with internal teams to ensure efficient case handling and maintain high customer satisfaction metrics.
Act as first-line support by handling inbound calls, emails, and remote sessions in Italian and English to resolve product inquiries. Document issues in Salesforce and collaborate with higher-level support teams to solve complex technical problems.
Act as first-line support by handling inbound calls, emails, and remote sessions in German and English to resolve customer product inquiries. Document issues in Salesforce and collaborate with higher-level support teams to investigate and solve complex technical problems.
Design and implement automated ZTNA solutions using an IAM-centric approach and Infrastructure as Code. Develop codified workflows for user provisioning, policy enforcement, and CI/CD pipeline maintenance to ensure secure access management.
The Senior Information Security Analyst will lead incident response activities and manage security incidents across cloud, identity, and network environments. They will also drive continuous improvement of SOC tools and workflows while mentoring team members on complex security investigations.
The role involves full-stack development, focusing on designing, architecting, and implementing scalable backend services using WebRTC for softphone signaling and audio, and integrating telephony/messaging features with WhatsApp. Responsibilities also include participating in on-call rotations, monitoring production systems, troubleshooting, automating workflows, and promoting a strong DevOps culture.
