Provide advanced technical support to VIP customers, troubleshoot VoIP, SIP, networking, and UCC/ITSG product issues, and participate in a rotating 24/7 on-call schedule. Partner with Engineering and Development to resolve complex issues, manage escalations, identify trends, document cases, and maintain customer satisfaction and SLA commitments.
You will own the end-to-end paid go-to-market strategy across search, social, and programmatic channels to drive revenue growth. This involves managing media budgets, directing agency partners, and utilizing data-driven insights to optimize funnel performance.
The Customer Support Specialist provides first-line technical support to customers via phone, email, and remote sessions in both French and English. They are responsible for documenting cases in Salesforce, troubleshooting complex issues, and collaborating with next-level support teams to ensure timely resolution.
Provide first-line technical support to customers via phone, email, and remote sessions in Italian and English. Document and manage customer cases in Salesforce while collaborating with next-level support teams to resolve complex issues.
The Senior Financial Analyst will own the end-to-end renewal forecasting process and conduct deep-dive variance analysis to identify retention performance drivers. They will also manage data integrity for retention metrics and provide actionable insights to leadership to influence business strategy.
You will design and build scalable ETL/ELT pipelines on the Databricks platform while ensuring operational reliability through monitoring and incident management. Additionally, you will leverage AI tools to accelerate development and mentor team members on best practices for software engineering and data quality.
You will lead the product vision and roadmap for GoTo's identity platform, focusing on secure access, user provisioning, and authentication standards. Additionally, you will collaborate with cross-functional teams to integrate partner business models and ensure the reliability of identity and access management systems.
