The Product Manager will bridge product and technical teams to translate requirements into actionable specifications and manage the ticket lifecycle. They are responsible for coordinating with stakeholders, tracking workstreams, and executing product rollouts including A/B testing.
You will design, develop, and maintain scalable data pipelines and ETL/ELT processes while modernizing legacy infrastructure. Additionally, you will collaborate with the analytics team to deliver effective data solutions and ensure the reliability and performance of the data platform.
You will own the end-to-end user experience for B2C gaming and iGaming products, from hypothesis generation to shipped features. This involves collaborating with product, engineering, and analytics teams to conduct experiments and iterate based on user feedback and data.
Support the planning, execution, and optimization of promotional campaigns to increase customer engagement and retention. Monitor campaign performance, conduct market research, and collaborate with cross-functional teams to ensure successful delivery.
You will train and improve the AI agent's responses while maintaining the Knowledge Base to ensure accuracy. Additionally, you will monitor live chat conversations and coordinate with technical vendors to resolve issues and implement updates.
You will design and own end-to-end analytical workflows in Amazon Redshift while conducting deep-dive player behavior analyses. Additionally, you will track iGaming KPIs and integrate AI tools into your daily analytical tasks to provide actionable insights.
You will build and lead a customer support team for an iGaming brand, managing workflows, KPIs, and team development. Additionally, you will oversee recruitment, training, and shift scheduling while ensuring high-quality support across multiple communication channels.
The Customer Support Agent acts as the primary point of contact for customers, resolving issues via email and chat. They collaborate with internal teams to find solutions and escalate inquiries to relevant departments when necessary.
Provide high-quality customer service to the Turkish market via live chats, emails, and phone calls. Assist customers with complaints, questions, and general information about the website while supporting other project tasks.
Provide high-quality customer service to the Turkish market via live chats, emails, and phone calls. Assist customers with complaints, questions, and general information about the website while supporting other project tasks.
Provide high-quality customer service to the Turkish market via live chat, email, and phone calls. Assist customers with complaints, questions, and general information about the website while supporting other project tasks.
Lead and scale user acquisition for an iGaming brand across LATAM by managing cross-channel teams and agency ecosystems. The role involves owning budgets, executing A/B testing, and optimizing the conversion funnel from registration to retention.
