Support the planning, execution, and optimization of promotional campaigns to increase customer engagement and retention. Monitor campaign performance, conduct market research, and collaborate with cross-functional teams to ensure successful delivery.
You will train and improve the AI agent's responses while maintaining the Knowledge Base to ensure accuracy. Additionally, you will monitor live chat conversations and coordinate with technical vendors to resolve issues and implement updates.
You will design and own end-to-end analytical workflows in Amazon Redshift while conducting deep-dive player behavior analyses. Additionally, you will track iGaming KPIs and integrate AI tools into your daily analytical tasks to provide actionable insights.
You will build and lead a customer support team for an iGaming brand, managing workflows, KPIs, and team development. Additionally, you will oversee recruitment, training, and shift scheduling while ensuring high-quality support across multiple communication channels.
The Customer Support Agent acts as the primary point of contact for customers, resolving issues via email and chat. They collaborate with internal teams to find solutions and escalate inquiries to relevant departments when necessary.
Provide high-quality customer service to the Turkish market via live chats, emails, and phone calls. Assist customers with complaints, questions, and general information about the website while supporting other project tasks.
Provide high-quality customer service to the Turkish market via live chats, emails, and phone calls. Assist customers with complaints, questions, and general information about the website while supporting other project tasks.
Provide high-quality customer service to the Turkish market via live chats and emails. Assist customers with complaints, questions, and general information about the website.
The role involves delivering high-quality customer service to the Turkish market via various communication channels. Key tasks include managing inbound and outbound calls, resolving customer complaints, and providing information about website services.
Provide high-quality customer service to the Turkish market via live chat, email, and phone calls. Assist customers with complaints, questions, and general information about the website while supporting other project tasks.
Lead and scale user acquisition for an iGaming brand across LATAM by managing cross-channel teams and agency ecosystems. The role involves owning budgets, executing A/B testing, and optimizing the conversion funnel from registration to retention.
