The Product Owner will manage the product backlog, define user stories, and act as the primary liaison between business stakeholders and development teams. They will also identify opportunities to integrate AI and automation to enhance product value and efficiency.
The Customer Support Specialist acts as the first point of contact for incoming client requests, providing technical support and troubleshooting across various software products. They are responsible for managing tickets, maintaining service level agreements, and acting as a liaison between clients and internal departments.
