The representative will handle inbound and outbound calls to assist customers with banking, card inquiries, and remittance services. They are responsible for documenting interactions, resolving concerns, and maintaining high standards of service and compliance.
The Patient Financial Advocate is responsible for screening patients at hospitals or in the ER to determine eligibility for financial assistance programs. They also manage the application process, maintain patient records, and coordinate with hospital staff to ensure efficient service delivery.
The Digital Mailroom Specialist is responsible for managing high volumes of mail, performing electronic indexing, and scanning documents. They must ensure accurate processing of mail while meeting hourly productivity metrics.
The Patient Advocate Specialist is responsible for contacting patients to assess their eligibility for state, county, and federal assistance programs regarding medical account balances. They guide patients through the application process, maintain accurate documentation, and ensure compliance with all regulatory requirements.
The associate will handle a high volume of inbound calls to assist healthcare members and providers with billing, claims, and benefit inquiries. They are responsible for navigating multiple computer systems simultaneously to provide accurate information and manage grievances.
The Customer Service Representative handles high-volume inbound calls to assist healthcare members and providers with billing, claims, and benefit inquiries. They are responsible for maintaining accurate records, managing grievances, and navigating multiple computer systems simultaneously.
The associate will handle incoming member inquiries regarding health plan benefits, account status, and medical services while documenting interactions accurately. They are responsible for resolving complaints, diffusing tense situations, and coordinating service recovery to meet call handling and member retention goals.
The Claims Examiner is responsible for reviewing and processing claims submissions to ensure eligibility and compliance with company policies. They also communicate with healthcare providers and clients to resolve discrepancies while maintaining accurate records of all processing activities.
The Patient Advocate Specialist resolves medical account balances by screening patients for state and federal assistance programs. They assist patients with the application process, maintain accurate documentation in the CUBS system, and follow up until accounts are resolved.
The Digital Mailroom Specialist is responsible for managing high volumes of mail and documents, including electronic indexing and scanning. They must ensure accurate processing of mail while meeting productivity metrics and providing outbound customer service.
The specialist is responsible for collecting on aging medical insurance claims, researching denials, and filing written appeals. They must also verify patient information and maintain detailed documentation in the company's computer systems.
This position is responsible for performing clerical tasks such as data entry, filing, scanning, and mail processing. The role requires meeting daily productivity goals while maintaining strict adherence to business ethics, data privacy, and compliance regulations.
The Quality Auditor is responsible for identifying, analyzing, and improving quality metrics to ensure compliance with client contracts. They will conduct audits, provide training, and collaborate with management to enhance workforce performance.
The supervisor is responsible for leading and developing call center agents while monitoring key performance indicators to ensure operational efficiency. They also handle escalated customer issues, manage daily scheduling, and collaborate with senior management to implement process improvements.
The specialist will manage patient accounts by handling incoming and outbound calls to resolve outstanding balances and insurance discrepancies. They are responsible for processing payments, evaluating charity eligibility, and maintaining accurate account documentation.
The Team Leader manages a team of 12-20 customer service associates to ensure operational excellence, high-quality service, and adherence to KPIs and SLAs. They are responsible for coaching, performance appraisals, scheduling, and resolving escalations to maintain efficient daily operations.
The Customer Service Representative handles a high volume of inbound calls to assist healthcare members and providers with billing, claims, and benefits inquiries. They are responsible for navigating multiple computer systems simultaneously while maintaining professional support standards.
The representative will conduct outbound calls and campaigns while accurately documenting all customer transactions in the host system. They are responsible for ensuring compliance with regulatory guidelines and safeguarding protected health information.
