Patient Financial Recovery Specialist

JOB DESCRIPTION

Job Title: Patient Financial Recovery Specialist FLSA: Non-Exempt

Department: Receivables Early Out Last Updated: 12.07.2023

Reports To: Supervisor

GENERAL SUMMARY:

The Patient Financial Recovery Specialist will provide customer service to hospital patients who have questions on their accounts and assist them in resolving their account balances.

Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

• Handle inbound calls from patients as well as make outbound calls to patients through our automated dialer system.
• Assist patients with their account, which includes asking the patient to pay their balance, setting up payment arrangements, taking and processing payments over the phone, identifying, and gathering new insurance information, entering insurance information into client’s host system, screening the patient for financial assistance, answering patient questions, and resolving any other patients account issues.
• Maneuver between several different software systems.
• Verify insurance and follow-up with pending insurance based on client direction.
• Maintain accurate and up to date information in the account notes.
• Meet specified daily and monthly goals, such as number of accounts worked, dollars collected, time on the dialer, and objectives as assigned by management on a regular basis.

Additional Duties and Responsibilities:

• Always maintain confidentiality of account information.
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
• Maintain awareness of and actively participate in the Corporate Compliance Program.
• Maintain a neat and orderly environment.
• Assist with other projects as assigned by management.

Educational/Vocational/Previous Experience Recommendations:

• High school diploma or equivalent is required
• Prefer previous experience with customer service/call center
• Prefer 1 – 3 years’ experience with revenue cycle healthcare experience
• Ability to effectively work and communicate with coworkers, patients, and outside agencies
• Ability to always present oneself in a courteous and professional manner at all times
• Ability to stay on task with limited supervision
• Demonstrate initiative and creativity in fulfilling job responsibilities
• Excellent organization and time management skills
• Ability to prioritize multiple tasks in a busy work environment
• Reliability of task completion and follow-up
• Proficient PC and Microsoft application(s) knowledge and the ability to type 30-40 wpm

Working Conditions:

• Call Center office and/or virtual work environment
• Must be able to sit for extended periods of time

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. My signature below indicates that I have received a copy of this job description.

Employee Signature _____________________________Date___________________________

At time of Performance Evaluation:

I have read and reviewed the job description and I consider it to be substantially correct.

Employee Signature _____________________________Date___________________________