Lead and evaluate the customer experience team, manage high-risk clinical and operational escalations, and oversee performance metrics and vendor SLAs. Improve the customer journey by addressing root causes with product and operations teams and scaling support through automation and AI.
Own and systematize identity, device management, IT support, SaaS inventory, onboarding and offboarding, and technology asset and budget tracking. Manage audit evidence and user access reviews, establish security training and documented processes, and work with engineering support to automate IT operations.
You will build and manage a proactive pipeline of creators, influencers, and brand ambassadors to drive engagement and measurable performance. You will also own the full partnership lifecycle, from initial outreach and negotiation to contracting and ongoing relationship management.
The Controller will take full ownership of the day-to-day accounting function, including stabilizing the month-end close process and improving financial reporting. They will also assess current systems and internal controls to provide recommendations for scalable infrastructure and efficient operations.
You will establish and lead the business intelligence function by building data infrastructure and defining the strategy to drive business decisions. You will also partner with cross-functional teams to develop actionable insights and build a high-performing analytics team.
The Director of Lifecycle Marketing will own and scale the retention strategy across the full customer lifecycle, managing the CRM ecosystem including email, SMS, and subscription initiatives. They are responsible for driving measurable growth in customer lifetime value, refill rates, and revenue through rigorous testing and cross-functional collaboration.
Lead the company's financial planning, forecasting, and reporting processes while establishing strong budget ownership and spend controls. Partner with leadership to provide decision-ready analysis and support board, audit committee, and investor reporting requirements.
