The Director of Product Management will own the end-to-end consumer digital experience, including the website and Enhanced OS, while managing the product roadmap and team. They will partner with cross-functional departments to eliminate friction in the patient journey and scale the product technology stack.
Own and systematize identity, device management, IT support, SaaS inventory, onboarding and offboarding, and technology asset and budget tracking. Manage audit evidence and user access reviews, establish security training and documented processes, and work with engineering support to automate IT operations.
Lead and evaluate the customer experience team, manage high-risk clinical and operational escalations, and oversee performance metrics and vendor SLAs. Improve the customer journey by addressing root causes with product and operations teams and scaling support through automation and AI.
You will build and manage a proactive pipeline of creators, influencers, and brand ambassadors to drive engagement and measurable performance. You will also own the full partnership lifecycle, from initial outreach and negotiation to contracting and ongoing relationship management.
You will establish and lead the business intelligence function by building data infrastructure and defining the strategy to drive business decisions. You will also partner with cross-functional teams to develop actionable insights and build a high-performing analytics team.
Lead the company's financial planning, forecasting, and reporting processes while establishing strong budget ownership and spend controls. Partner with leadership to provide decision-ready analysis and support board, audit committee, and investor reporting requirements.
