Manage and resolve a high volume of technical support tickets for a major client while adhering to SLAs. Perform in-depth diagnostics, document root causes in Confluence, and collaborate with product teams to improve system stability.
Engageware
4 Remote Job Openings at Engageware
Manage and resolve a high volume of technical tickets using Jira and Confluence while adhering to established SLAs. Perform deep diagnostics of incidents, analyze logs, and collaborate with Product and QA teams to report bugs and improve processes.
Lead and manage a distributed team of QA automation engineers while owning the overall automation strategy and quality standards. Architect and maintain UI and API automation frameworks and integrate them into CI/CD pipelines.
The Senior Customer Success Manager is responsible for managing a portfolio of 40-50 accounts to ensure health, adoption, and renewal. They will act as the primary point of contact, conducting business reviews and collaborating with internal teams to drive customer value and expansion.
