The Senior Director will lead the operating model, systems strategy, and automation roadmap across Customer Success, Support, Services, and Marketing Operations. They are responsible for building scalable processes, improving performance visibility, and implementing AI-driven solutions to enhance customer outcomes.
Lead multiple strategic Conversational AI implementation projects from kickoff to production while coordinating between client teams and internal departments. Facilitate discovery workshops, design conversational experiences, and manage technical integrations to ensure successful project delivery.
You will lead the Appointment Scheduling team by managing planning, prioritization, and delivery while driving technical direction. Additionally, you will mentor engineers and oversee the adoption of AI-augmented development practices to enhance product capabilities.
The Principal Product Manager will own the end-to-end vision, strategy, and roadmap for the Enterprise Appointment Scheduling platform. They will lead AI innovation, engage directly with enterprise customers, and drive cross-functional execution to deliver high-impact product outcomes.
Manage and resolve a high volume of technical support tickets for a major client while adhering to SLAs. Perform in-depth diagnostics, document root causes in Confluence, and collaborate with product teams to improve system stability.
Manage and resolve a high volume of technical tickets using Jira and Confluence while adhering to established SLAs. Perform deep diagnostics of incidents, analyze logs, and collaborate with Product and QA teams to report bugs and improve processes.
The Senior Customer Success Manager is responsible for managing a portfolio of 40-50 accounts to ensure health, adoption, and renewal. They will act as the primary point of contact, conducting business reviews and collaborating with internal teams to drive customer value and expansion.
