Manage and grow a portfolio of national accounts by developing strategic account plans, identifying expansion opportunities, negotiating contracts, and building strong client relationships. Collaborate with internal teams and franchise partners to deliver customer value, improve retention, maintain accurate forecasts, and report on account performance.
The Customer Experience Coordinator manages the account launch process from signed agreement to go-live, ensuring all requirements and documentation are complete. They also serve as the primary point of contact for ongoing administrative support, billing coordination, and account health monitoring.
The Vice President of Operations develops and executes operational strategies to drive franchisee success, system growth, and financial performance. This role provides executive leadership across the organization to build the processes, systems, and capabilities necessary for a growing franchise network.
The Senior Franchise Business Consultant serves as a strategic advisor to Regional Developers, providing operational guidance, financial coaching, and sales alignment to drive performance. This role involves conducting site audits, implementing standardized SOPs, and developing data-driven action plans to ensure brand compliance and profitability.
The Franchise Business Consultant serves as a strategic advisor to a portfolio of franchise locations, providing operational guidance, financial coaching, and process improvements. They are responsible for conducting site audits, tracking KPIs, and ensuring brand standards are met across all assigned locations.
The Vice President of Franchise Operations leads the execution of operational strategy to drive system-wide growth and improve franchisee unit economics. This role oversees financial performance, team development, and the delivery of proactive support and training to ensure brand standards are met.
The Franchise Business Consultant will partner with franchise owners to provide coaching, training, and guidance to help them grow and scale their businesses. This role involves conducting on-site and virtual visits to evaluate needs, drive operational excellence, and ensure the adoption of best practices across the network.
The Field Marketing Manager acts as a local marketing advisor to franchise owners, helping them interpret performance data and prioritize investments to drive business growth. They collaborate with internal teams to align marketing strategies with revenue goals and operational capacity.
