You will identify, recruit, and manage strategic technology partners to drive commercial growth and expand Dotdigital's market reach. This involves developing joint go-to-market plans, facilitating partner enablement, and collaborating with internal teams to meet revenue targets.
You will serve as the primary point of contact for agency partners, providing real-time support and troubleshooting via Slack. Additionally, you will manage partner onboarding, track progress, and identify friction points to improve documentation and internal processes.
You will work within a scrum team to build and enhance integrations with other platforms using an embedded IPaaS environment. This involves collaborating with product managers and quality assurance engineers to ensure high performance and reliability in data processing.
Manage a portfolio of agency services partners to drive revenue and build a pipeline of referred opportunities. Educate partners on the platform's value and collaborate with internal teams to execute joint marketing and lead-generation activities.
The Associate Product Manager will focus on expanding and improving the ecosystem of integrations for the Dotdigital Marketing platform. This includes conducting product discovery, managing the integrations roadmap, and collaborating with engineers and UX designers to deliver valuable customer outcomes.
The role focuses on protecting the company's people, products, and data through the implementation of security controls and monitoring. Key duties include managing vulnerability remediation, incident response, and ensuring compliance with the ISMS and ISO 27001.
Act as the first point of contact for merchants to troubleshoot issues and provide guidance on product best practices. Collaborate with Customer Success, Engineering, and Product teams to resolve technical problems and improve support processes.
The role involves troubleshooting and resolving technical customer issues related to product setup and configuration. Additionally, the specialist will create help documentation and escalate bugs to the engineering team with clear reproduction steps.
