You will own the end-to-end product roadmap for self-serve merchants, focusing on activation, retention, and expansion. You will collaborate with cross-functional teams to translate customer success playbooks into scalable in-app product experiences.
You will define the vision, strategy, and roadmap for a new product line from zero to one, including customer discovery and launch execution. You will also collaborate with cross-functional teams to establish product processes and drive adoption, retention, and revenue growth.
Manage and grow relationships with existing agency partners by delivering education, enablement, and targeted engagement that increases Alia installations and partner-generated revenue. Develop scalable partner resources and co-marketing initiatives, communicate product updates, and coordinate with sales, product, and support teams.
Manage and prioritize technology partnerships, including Shopify ecosystem relationships, and build a proactive partner program that generates referral revenue and mutual commercial value. Lead partner education and activation, coordinate cross-functionally, and develop co-marketing initiatives while representing Alia at industry events.
The Procurement Manager will deliver and refine a global procurement framework, managing a portfolio of SaaS and infrastructure agreements. They will act as a key partner to senior leadership, ensuring commercially sharp, governed, and documented purchasing decisions across the organization.
You will work within a scrum team to build and enhance integrations with other platforms using an embedded IPaaS environment. This involves collaborating with product managers and quality assurance engineers to ensure high performance and reliability in data processing.
Act as the first point of contact for merchants to troubleshoot issues and provide guidance on product best practices. Collaborate with Customer Success, Engineering, and Product teams to resolve technical problems and improve support processes.
The role involves troubleshooting and resolving technical customer issues related to product setup and configuration. Additionally, the specialist will create help documentation and escalate bugs to the engineering team with clear reproduction steps.
