Act as the first point of contact for APAC customers to resolve API, onboarding, and billing issues. Escalate complex technical problems to senior engineering teams and contribute to developer documentation and community growth.
Databento
8 Remote Job Openings at Databento
Act as the first point of contact for EU customers to resolve API, onboarding, and billing issues. Escalate complex technical problems to senior engineering teams and contribute to developer documentation and community growth.
Act as the first point of contact for customer inquiries regarding API usage, onboarding, and billing. Resolve common issues and escalate complex technical problems to senior engineering teams with detailed reproduction steps.
Establish and own the entire finance function, including accounting, reporting, and multi-jurisdiction tax compliance. Drive business decisions through accurate financial metrics and manage documentation for fundraising and investor relations.
This role acts as the first point of contact for customer support inquiries, focusing on triaging issues, resolving common technical questions related to API usage, onboarding, and billing. Responsibilities include escalating complex issues to senior teams with clear documentation and participating in an on-call rotation.
The Product Marketing Specialist will write and review landing pages, activation flows, and sales copy to drive engagement and conversion. They will also drive product marketing initiatives, including positioning, messaging, and launch campaigns.
As a Financial Data Sales Associate, you will oversee the full scope of sales, including managing the technical sales process and creating use-cases with market data. You will also gather customer feedback and maintain accurate forecasting and record-keeping procedures.
The junior systems engineer will manage systems and network configuration, deploy applications, and maintain large storage clusters. They will also improve systems automation and provide on-call support.
