The IT Support Specialist will serve as the primary point of contact for technical support requests, managing hardware deployment and software troubleshooting for internal employees. They will also oversee device onboarding and offboarding processes while monitoring automated system alerts to ensure timely resolution.
Design, build, and maintain end-to-end and regression tests while integrating automated testing into CI/CD pipelines. Perform load and performance testing using K6 and contribute to quality metrics and reporting dashboards.
You will design, develop, and scale intelligent AI systems and agentic workflows for the company's SaaS platform. This involves collaborating with cross-functional teams to implement production-grade AI capabilities and ensuring reliable performance through monitoring and continuous learning.
Generate new business and expand existing accounts within the SAP customer base across Mexico and LATAM. Provide regional leadership and coaching to a team of Account Executives while co-selling with SAP partners.
Responsible for the technical delivery, configuration, and support of OMS+ and IA products on SAP BTP across various cloud environments. This includes managing BTP subaccounts, configuring SSO and identity services, and maintaining secure tunnels via SAP Cloud Connector.
Collaborate with cross-functional teams to design, configure, and document new product capabilities for the OMS+ software. Drive product evolution by analyzing market needs and integrating AI-powered solutions and SAP modules.
