The SMB Onboarding Manager will lead the end-to-end onboarding process for new customers, ensuring successful product implementation and adoption. They will deliver tailored training sessions and develop strategies to drive long-term value and retention.
Connecteam
9 Remote Job Openings at Connecteam
The Onboarding Manager is responsible for guiding new customers through the implementation of the Connecteam platform, from initial kickoff to successful payroll launch. They manage project timelines, configure system settings, and provide training to ensure accurate employee data and payroll integration.
The Onboarding Manager is responsible for guiding new customers through the implementation of the Connecteam platform, from initial kickoff to successful payroll launch. They manage customer workflows, configure system integrations, and provide training to ensure accurate and timely employee payroll processing.
Deliver professional services by setting up features, integrating platforms, and migrating data for clients. Collaborate with CS and R&D teams to streamline customer onboarding and provide tailored technical solutions.
The Professional Service Manager is responsible for setting up Connecteam features, integrating platforms, and migrating client data to streamline workflows. They will collaborate with CS and R&D teams to provide tailored solutions and ensure a best-in-class customer experience.
Deliver professional services by setting up features, integrating platforms, and migrating data based on client workflows. Collaborate with CS and R&D teams to streamline customer onboarding and provide tailored technical solutions.
The Account Manager is responsible for identifying upselling and cross-selling opportunities to drive growth within existing SMB accounts. This quota-carrying role involves managing the full sales cycle and collaborating with SDR and CSM teams to ensure a seamless customer experience.
The Account Executive is responsible for managing the full sales cycle to convert signed-up businesses into paying customers. They act as a link between the market and the product team, providing feedback to influence product development.
The Director of Success will oversee the post-onboarding stage for mid-market enterprise and strategic accounts, focusing on customer retention and product adoption. This role involves managing specialized teams to ensure successful implementation and customer satisfaction.