The incumbent is responsible for answering inbound customer service calls regarding patient accounting and resolving inquiries through effective communication. When call volumes are low, they perform outbound follow-up calls on outstanding accounts receivable.
The Patient Account Representative is responsible for managing patient accounts throughout the revenue cycle to ensure timely resolution and payment. This includes following up on claim submissions, resolving disputed balances, and maintaining accurate documentation in the accounting system.
The representative is responsible for managing patient scheduling and financial clearance, including insurance verification and pre-authorization. They must handle patient inquiries efficiently while ensuring accurate data entry and financial liability collection.
The Denials Specialist is responsible for validating denial reasons, generating appeals for underpaid or denied claims, and escalating payment variance trends to management. They also perform research on contract terms and coordinate with clinical resources to ensure accurate coding and account resolution.
The manager will oversee security governance, SOX IT controls, and regulatory compliance while serving as the primary point of contact for client and vendor security engagements. They will collaborate with cross-functional teams and executive leadership to drive a unified security and risk management program.
Research and follow up on collectible patient accounts, resolve complex insurance claim and payment issues, and document actions to support timely revenue collection. Maintain productivity and quality standards, identify and escalate payer or workflow trends, and assist with staff training and special projects.
The representative is responsible for answering inbound patient accounting inquiries and performing outbound follow-up calls on outstanding accounts. They must facilitate issue resolution by escalating complex matters to experts while maintaining professional service standards.
The CDI Lead Specialist educates the patient care team on documentation guidelines and oversees department workflow and staff training. They are responsible for reviewing medical records to ensure accurate MS-DRG assignment and severity of illness documentation.
The supervisor manages a team of claims personnel and oversees claims inventory according to state and federal guidelines. They are also responsible for coaching staff, conducting performance reviews, and collaborating with other departments to resolve issues.
The Customer Support Manager acts as a liaison between business stakeholders and technical teams to resolve issues and improve operational processes for IBM i-based applications. They are responsible for monitoring support queues, managing case documentation, and recommending modernization or automation initiatives.
The supervisor is responsible for mentoring and training patient access staff while ensuring operational goals are met across registration areas. They also monitor daily performance metrics, enforce departmental policies, and assist in managing escalated patient issues.
The Customer Service Representative handles high-volume patient billing inquiries while ensuring quality service and HIPAA compliance. They are responsible for following up on unresolved issues and maintaining professional communication regarding patient balances.
The Clinical Scheduler Representative is responsible for accurately scheduling diagnostic and surgical procedures while managing physician orders and patient information. They coordinate with clinical departments to ensure proper scheduling, bed assignments, and clear communication of hospital guidelines to patients.
The Senior Analyst will lead high-complexity projects and define technology-driven solutions within the Product Management team. They are responsible for documenting business requirements, conducting competitive research, and mentoring the analyst team.
Assign ICD-10, CPT, and HCPCS codes from medical documentation for physician charges. Resolve pre-bill coding edits and coding denials while maintaining high productivity and accuracy standards.
