Clinical Scheduler Representative

JOB SUMMARY 

Responsible for accurately scheduling diagnostic and/or surgical procedures. Demonstrates practice of nursing process, receives verbal orders from physicians and ensures that the documented order is obtained as well as manages all other orders for scheduled patients.  Conducts physician office/patient interviews, and explains hospital procedure guidelines and policies.  Coordinates with clinical departments on schedule modifications and ensures patients are properly bedded.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

1. Responsible for obtaining complete and accurate clinical, demographic and financial information during the scheduling process.   Enters data in scheduling system or other applications.   Provides the customer with prep and other appointment instructions. Demonstrates practice of nursing process, receives verbal orders from physicians and ensures that the documented order is obtained as well as manages all other orders for scheduled patients. 
2. Follows guidelines for special requests/Stat/schedule modification procedures and coordinates communications with clinical areas to accommodate the customers’ requests. 
3. Answers telephone calls according to designated scripting for the scheduling process.  Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor.
4. Notifies customer of physician order, pre-authorization and other financial clearance requirements.
5. Performs functions of other PASU functions or registration when requested. 

SUPERVISORY RESPONSIBILITIES 

This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prior RN or LPN clinical experience is mandatory and UR and/or management experience is highly encouraged.
• Minimum typing skills of 35 wpm
• Demonstrated working knowledge of software/system/equipment.
• Knowledge of function and relationships within a hospital environment preferred
• Advance Customer service skills and experience 
• Ability to work in a Call center environment 
• Ability to receive and express detailed information through oral and written communications
• Course in Medical Terminology required
• Advanced understanding in surgery procedure scheduling preferred
• High achievement in productivity.
• Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy. 
• Identifies opportunities to improve patient relations and shorten the time it takes to handle scheduling processes.
• This position requires high-level problem solving and analytical skills, technical accuracy, excellent      communication skills and the highest ethical standards.

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment.  This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience required to perform the job.

• High School Diploma or equivalent 
• Graduate of a professional nursing program with a current LPN or RN licensure is preferred. 
• 2-5 year administrative experience in medical facility, health insurance, or related area. 
• 3+ years in Patient Access/Scheduling preferred.
• Some college coursework is preferred

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit at computer terminal for extended periods of time
• Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients. 
• Occasionally lift/carry items weighing up to 25 lbs.
• Frequent prolonged standing, sitting, and walking

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hospital administration 
• Can work in patient care locations which include potential exposure to life-threatening patient conditions. 

OTHER

• Must be available to work hours and days as needed based on departmental/system demands.

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions?  Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Compensation and Benefit Information

Compensation

• Pay: $24.82 - $37.23 per hour. Compensation depends on location, qualifications, and experience. 
• Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
• Conifer observed holidays receive time and a half.

Benefits

Conifer offers the following benefits, subject to employment status:

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.