The Remediation Engineer will independently execute technical remediation work and implement best practices to improve client security posture. They will also assist with proactive infrastructure initiatives, including server administration, cloud platform support, and system maintenance.
The Network Engineer designs, implements, and secures complex network infrastructures for managed services clients. They also serve as an escalation point for technical issues while ensuring network performance and security alignment with best practices.
The Service Desk Technician II provides exceptional technical support by troubleshooting issues and escalating complex tickets to senior engineers. They are responsible for maintaining documentation, performing server and workstation tasks, and ensuring timely resolution of client issues within SLA.
The Senior Security Analyst will monitor and manage security alerts, respond to threats, and perform end-to-end incident investigations for managed service clients. They will also assist in deploying security technology, conducting threat hunts, and creating standard operating procedures to enhance service delivery.
The Service Desk Technician II provides technical support by troubleshooting escalated tickets and resolving issues related to Windows OS, Microsoft 365, and network connectivity. They are also responsible for performing Active Directory tasks, managing hardware deployments, and documenting resolutions within the ticketing system.
The Director of Pre-Sales will lead discovery sessions, develop compelling sales narratives, and coordinate complex proposals and pricing strategies. They are responsible for coaching the sales team, managing the end-to-end pre-sales process, and ensuring a seamless handoff to service delivery.
