The Senior Security Analyst will monitor and manage security alerts, respond to threats, and perform end-to-end incident investigations for managed service clients. They will also assist in deploying security technology, conducting threat hunts, and creating standard operating procedures to enhance service delivery.
The Procurement Specialist manages the end-to-end purchasing process, including order placement, shipment tracking, and billing to support the quote-to-cash cycle. They are responsible for maintaining vendor relationships, resolving order-related issues, and ensuring accurate financial reconciliations.
The Service Desk Technician II provides technical support by troubleshooting escalated tickets and resolving issues related to Windows OS, Microsoft 365, and network connectivity. They are also responsible for performing Active Directory tasks, managing hardware deployments, and documenting resolutions within the ticketing system.
The Director of Pre-Sales will lead discovery sessions, develop compelling sales narratives, and coordinate complex proposals and pricing strategies. They are responsible for coaching the sales team, managing the end-to-end pre-sales process, and ensuring a seamless handoff to service delivery.
Provide direct end-user support for client issues by troubleshooting via helpdesk calls, tickets, and email. Maintain and troubleshoot network servers, operating systems, and peripheral devices to ensure peak performance.
