The role focuses on supporting Customer Success Managers by managing complex, high-value renewals and expansions through detailed pricing models and operational analysis. Key duties include coordinating with vendors, tracking renewal risks, and improving operational workflows to scale the renewal process.
CommandLink
10 Remote Job Openings at CommandLink
The analyst will use Excel to audit cost data, identify saving opportunities, and improve reconciliation processes. They will also create reports and dashboards for leadership while collaborating across teams to solve problems.
Own the end-to-end technical implementation and onboarding process for enterprise customers to ensure full platform adoption. Act as a technical liaison between customers and the product team to translate feedback into platform improvements.
The role involves owning the technical relationship for enterprise accounts to ensure full platform adoption and long-term account health. Responsibilities include configuring monitoring and automation policies, troubleshooting infrastructure issues, and translating customer feedback into product improvements.
The Customer Success Engineer serves as the primary technical owner for enterprise accounts, driving platform adoption and long-term account health. They are responsible for configuring monitoring systems, automating workflows, and translating customer feedback into product improvements.
Own the end-to-end technical implementation and onboarding process for enterprise customers to ensure full platform adoption. Act as a technical bridge between customers and the product team to translate feedback into platform improvements.
Provide end-to-end support and troubleshooting for ISP/MSP business customers focusing on SDWAN, data circuits, and VoIP services. Collaborate with vendors and mentor fellow engineers to ensure smooth service delivery and customer satisfaction.
The Network Engineer will provide end-to-end support for customers, focusing on SDWAN, Internet, and related services. Responsibilities include troubleshooting and configuring LAN setups, supporting customer onboarding, and maintaining excellent customer relationships.
The Channel Director is responsible for growing sales through strategic channel partnerships and managing the full sales cycle from prospecting to closing. They will also educate subagents on product value propositions and collaborate with sales leadership to execute go-to-market strategies.
The National Channel Director is responsible for growing and selling opportunities through strategic partnerships and managing the channel sales cycle. This includes qualifying subagents, educating them on products, and achieving sales targets.