Design, deploy, and manage enterprise SD-WAN, SASE, secure remote access, and unified communications solutions, while leading network transformation projects and supporting client networks. Mentor managed services engineers, provide advanced technical escalation support, develop automation and documentation, and collaborate with support teams to meet uptime commitments.
The Service Desk Incident Coordinator acts as the central operational dispatcher, triaging and assigning incoming service incidents to ensure they are resolved within SLA expectations. They maintain queue health, oversee case momentum, and facilitate cross-functional communication during high-priority service outages.
The IT Support Specialist will provide day-to-day technical support, including troubleshooting hardware, software, and network issues for a global team. They are also responsible for managing device configurations, security compliance, and system monitoring using tools like Microsoft Intune and Pulseway.
You will architect and own the end-to-end reliability of the Command|Alert platform, ensuring high-fidelity signal processing and alert delivery. You will also drive correlation strategies and mentor engineering teams to maintain a scalable, high-performance alerting engine.
The Channel Director is responsible for identifying and cultivating strategic partnerships to drive sales of Command|Link products and services. This role involves managing the full channel sales cycle, from prospecting and qualifying to closing deals and educating subagents on the company value proposition.
The Billing & Collections Specialist is responsible for managing billing, collections, and accounts receivable activities to ensure financial health. They will also handle customer inquiries, process payments, and leverage AI tools to improve billing workflow efficiency.
The Billing & Collections Specialist will manage billing, collections, and accounts receivable activities to ensure financial health and a seamless customer experience. They will also leverage AI tools to automate workflows, monitor overdue accounts, and coordinate with external agencies as needed.
The Network Engineer will support and troubleshoot SDWAN networks, business data circuits, and managed services for ISP/MSP customers. They are responsible for onboarding new customers, collaborating with vendors, and mentoring fellow engineers on complex technical issues.
You will own the end-to-end development and reliability of the alerting and correlation engine, ensuring high-fidelity signal processing. Additionally, you will mentor team members and drive technical strategy for integrating LLMs and complex telemetry into the platform.
You will own the end-to-end design, development, and operational health of large-scale backend services and data pipelines. Additionally, you will mentor team members, lead technical design discussions, and drive incident response for production issues.
You will architect and own the end-to-end reliability of the Command|Alert platform, ensuring high-fidelity alert generation and effective correlation of diverse telemetry data. Additionally, you will mentor engineering teams and drive strategic technical decisions to scale the alerting engine.
