The Customer Success Coordinator will build strong relationships with existing customers to ensure they derive maximum value from services. Responsibilities include conducting business reviews, identifying opportunities for renewals and upgrades, and maintaining high customer satisfaction.
The Circuit Delivery Coordinator manages third-party resources and coordinates the provisioning of internet, voice, and SDWAN services for business customers. They act as a liaison between project managers, vendors, and customers to ensure timely order delivery and effective resolution of escalations.
The Project Manager will own the end-to-end delivery process for business customer orders, eliminating departmental handoffs to improve the customer experience. They are responsible for coordinating internal and third-party resources while ensuring high-quality service delivery and clear communication throughout the project lifecycle.
The Billing & Collections Specialist is responsible for managing billing, collections, and accounts receivable activities to ensure financial health. They will also handle customer inquiries, process payments, and leverage AI tools to improve billing workflow efficiency.
The Billing & Collections Specialist will manage billing, collections, and accounts receivable activities to ensure financial health and a seamless customer experience. They will also leverage AI tools to automate workflows, monitor overdue accounts, and coordinate with external agencies as needed.
The Network Engineer will support and troubleshoot SDWAN networks, business data circuits, and managed services for ISP/MSP customers. They are responsible for onboarding new customers, collaborating with vendors, and mentoring fellow engineers on complex technical issues.
The Senior Network Engineer will design, implement, and manage enterprise SASE and SD-WAN solutions while serving as a technical escalation point for support teams. They are also responsible for mentoring other engineers and leading complex network transformation projects for enterprise clients.
The Network Engineer will support and troubleshoot SDWAN networks, business data circuits, and managed services for ISP/MSP customers. They are responsible for onboarding new customers, collaborating with vendors, and mentoring fellow engineers on complex technical issues.
You will own the architecture and long-term direction of the security product's API and UI while defining data contracts for telemetry ingestion. You will also mentor engineers and drive architectural decisions across cross-functional teams to ensure production-grade, domain-aware outcomes.
You will own the end-to-end development and reliability of the alerting and correlation engine, ensuring high-fidelity signal processing. Additionally, you will mentor team members and drive technical strategy for integrating LLMs and complex telemetry into the platform.
You will own the end-to-end reliability of the alerting pipeline, defining SLOs and SLIs to ensure high availability and performance. Additionally, you will lead incident response, drive systemic architectural improvements, and mentor engineering teams.
The Channel Manager will develop and nurture relationships with channel partners to drive revenue growth and manage the full sales cycle. They will also collaborate with internal teams and partners to identify new business opportunities and provide ongoing partner enablement and training.
You will own the end-to-end design, development, and operational health of large-scale backend services and data pipelines. Additionally, you will mentor team members, lead technical design discussions, and drive incident response for production issues.
You will own the end-to-end architecture and long-term direction of the security product's API and UI. Additionally, you will define data contracts and integrate diverse telemetry sources into a consistent model for security analysts.
You will architect and own the end-to-end reliability of the Command|Alert platform, ensuring high-fidelity alert generation and effective correlation of diverse telemetry data. Additionally, you will mentor engineering teams and drive strategic technical decisions to scale the alerting engine.
