You will architect and own the end-to-end reliability of the Command|Alert platform, ensuring high-fidelity signal processing and alert delivery. You will also drive correlation strategies and mentor engineering teams to maintain a scalable, high-performance alerting engine.
Manage a portfolio of mid-market and enterprise customers, building trusted relationships through regular communication, business reviews, and responsive support. Identify and pursue opportunities to grow accounts through upgrades and cross-selling, while meeting sales and retention goals and maintaining accurate CRM, quoting, automation, and KPI records.
The Channel Director is responsible for identifying and cultivating strategic partnerships to drive sales of Command|Link products and services. This role involves managing the full channel sales cycle, from prospecting and qualifying to closing deals and educating subagents on the company value proposition.
The Cost Optimization Analyst will use Excel to analyze data, identify cost-saving opportunities, and support financial reporting and reconciliation processes. They will also collaborate with cross-functional teams to improve operational efficiency and manage special projects as needed.
The Circuit Delivery Coordinator manages third-party resources and coordinates the provisioning of internet, voice, and SDWAN services for business customers. They act as a liaison between project managers, vendors, and customers to ensure timely order delivery and effective resolution of escalations.
The Billing & Collections Specialist is responsible for managing billing, collections, and accounts receivable activities to ensure financial health. They will also handle customer inquiries, process payments, and leverage AI tools to improve billing workflow efficiency.
The Billing & Collections Specialist will manage billing, collections, and accounts receivable activities to ensure financial health and a seamless customer experience. They will also leverage AI tools to automate workflows, monitor overdue accounts, and coordinate with external agencies as needed.
The Network Engineer will support and troubleshoot SDWAN networks, business data circuits, and managed services for ISP/MSP customers. They are responsible for onboarding new customers, collaborating with vendors, and mentoring fellow engineers on complex technical issues.
The Senior Network Engineer will design, implement, and manage enterprise SASE and SD-WAN solutions while serving as a technical escalation point for support teams. They are also responsible for mentoring other engineers and leading complex network transformation projects for enterprise clients.
The Network Engineer will support and troubleshoot SDWAN networks, business data circuits, and managed services for ISP/MSP customers. They are responsible for onboarding new customers, collaborating with vendors, and mentoring fellow engineers on complex technical issues.
You will own the end-to-end development and reliability of the alerting and correlation engine, ensuring high-fidelity signal processing. Additionally, you will mentor team members and drive technical strategy for integrating LLMs and complex telemetry into the platform.
You will own the end-to-end design, development, and operational health of large-scale backend services and data pipelines. Additionally, you will mentor team members, lead technical design discussions, and drive incident response for production issues.
You will architect and own the end-to-end reliability of the Command|Alert platform, ensuring high-fidelity alert generation and effective correlation of diverse telemetry data. Additionally, you will mentor engineering teams and drive strategic technical decisions to scale the alerting engine.
