The Account Director leads and expands strategic client relationships while driving long-term satisfaction, performance, and revenue growth. They collaborate cross-functionally to deliver high-impact solutions and manage large-scale initiatives for enterprise accounts.
The Education Investigator is responsible for conducting thorough and accurate primary source education verification investigations. They must report findings in compliance with the Fair Credit Reporting Act and maintain departmental production standards.
The role involves managing inbound client and applicant requests while maintaining positive relationships to ensure customer retention. The representative will navigate web-based applications to process background screening reports and resolve client issues effectively.
The Quality Team Leader will manage a team of auditors to ensure 100% audit coverage and feedback closure for US criminal background screenings. They are responsible for driving calibration sessions, maintaining quality standards, and performing root cause analysis to improve operational accuracy.
This role is responsible for executing credentialing and licensing research, data validation, and compliance checks to support business operations. The specialist will manage documentation, maintain case notes, and collaborate across departments to ensure data accuracy and process efficiency.
The role involves designing and implementing data infrastructure while independently developing AI/ML systems for internal and external use. The engineer will also collaborate with business stakeholders to translate needs into technical solutions.
The Vaccination Review Associate is responsible for validating and processing vaccination records to ensure compliance with regulatory and client-specific requirements. This role involves maintaining accurate data in screening systems and collaborating with stakeholders to resolve documentation discrepancies.
Conduct detailed research on US local, state, and federal court portals to retrieve and analyze case records. Accurately interpret charge levels, case types, and dispositions to ensure high-quality background screening reports.
Conduct employment and education verifications for US-based candidates by contacting HRs and educational institutions. Maintain accurate documentation and ensure compliance with strict SLA, quality, and regulatory standards.
The role involves monitoring and triaging SIEM alerts, managing the vulnerability lifecycle, and conducting threat hunting. Additionally, the analyst supports SOC 2 and NIST CSF compliance efforts and maintains security policies and risk registers.
Provide high-volume customer service and technical support to end-users of a pre-employment and onboarding portal via calls, emails, and chats. Resolve candidate concerns regarding login issues, document submissions, and background screening appointments while maintaining strict privacy compliance.
Design and build data infrastructure, including ETL/ELT pipelines and cloud data warehouses using the Microsoft Azure stack. Develop and optimize T-SQL scripts and stored procedures while supporting data quality and governance initiatives.
Assist in building modern software applications and services using Microsoft Azure to process criminal leads and employment verifications. Collaborate with the team to design and maintain databases, APIs, and user interfaces while migrating legacy systems.
The Software Developer is responsible for designing, developing, and maintaining scalable software applications across front-end and back-end technologies. This includes building RESTful APIs, optimizing SQL databases, and collaborating with cross-functional teams in an Agile environment.
