The role involves managing inbound client and applicant requests while maintaining positive relationships to ensure customer retention. The representative will navigate web-based applications to process background screening reports and resolve client issues effectively.
The Education Investigator is responsible for conducting thorough and accurate primary source education verification investigations. They must report findings in compliance with the Fair Credit Reporting Act and maintain departmental production standards.
The Director of Corporate Accounting leads international accounting operations and oversees the monthly, quarterly, and annual financial close processes. This role is responsible for ensuring US GAAP compliance, managing external audit relationships, and driving process improvements across a global organization.
The Director of Financial Systems owns the financial systems landscape, leading the design, implementation, and continuous improvement of platforms like NetSuite and Workday. They also manage the accounts payable team and oversee system-related initiatives, integrations, and financial data integrity across the organization.
The Quality Team Leader will manage a team of auditors to ensure 100% audit coverage and feedback closure for US criminal background screenings. They are responsible for driving calibration sessions, maintaining quality standards, and performing root cause analysis to improve operational accuracy.
The Account Director leads and expands strategic client relationships by driving long-term satisfaction, revenue growth, and program performance. They collaborate cross-functionally to manage large-scale initiatives, resolve escalations, and ensure all contractual and operational expectations are met.
The Senior Account Director leads Cisive's largest strategic enterprise accounts, serving as the primary executive advisor to drive retention and revenue growth. This role oversees complex client relationships, manages cross-functional initiatives, and provides leadership to internal account teams.
This role serves as the escalated point of contact for client background screening programs and account workflows. Responsibilities include managing service tickets, performing case research, and facilitating communication between internal teams and clients.
This role is responsible for executing credentialing and licensing research, data validation, and compliance checks to support business operations. The specialist will manage documentation, maintain case notes, and collaborate across departments to ensure data accuracy and process efficiency.
The Client Onboarding Project Specialist leads the transition of new clients onto the company platform by coordinating with cross-functional teams. They serve as the primary point of contact to ensure all onboarding requirements are met within established timelines.
The role involves designing and implementing data infrastructure while independently developing AI/ML systems for internal and external use. The engineer will also collaborate with business stakeholders to translate needs into technical solutions.
The Vaccination Review Associate is responsible for validating and processing vaccination records to ensure compliance with regulatory and client-specific requirements. This role involves maintaining accurate data in screening systems and collaborating with stakeholders to resolve documentation discrepancies.
Conduct employment and education verifications for US-based candidates by contacting HRs and educational institutions. Maintain accurate documentation and ensure compliance with strict SLA, quality, and regulatory standards.
Conduct detailed research on US local, state, and federal court portals to retrieve and analyze case records. Accurately interpret charge levels, case types, and dispositions to ensure high-quality background screening reports.
The role involves monitoring and triaging SIEM alerts, managing the vulnerability lifecycle, and conducting threat hunting. Additionally, the analyst supports SOC 2 and NIST CSF compliance efforts and maintains security policies and risk registers.
Lead a team of 10-20 associates managing end-to-end employment and education verification processes for US background screening. Ensure strict adherence to SLAs, quality benchmarks, and US compliance standards while managing team productivity and performance.
Lead a team of associates in conducting US public records research and criminal background screenings to ensure high-quality delivery and SLA adherence. Oversee the interpretation of court dockets and legal documentation while managing team productivity and operational reporting.
Provide high-volume customer service and technical support to end-users of a pre-employment and onboarding portal via calls, emails, and chats. Resolve candidate concerns regarding login issues, document submissions, and background screening appointments while maintaining strict privacy compliance.
Design and build data infrastructure, including ETL/ELT pipelines and cloud data warehouses using the Microsoft Azure stack. Develop and optimize T-SQL scripts and stored procedures while supporting data quality and governance initiatives.
Assist in building modern software applications and services using Microsoft Azure to process criminal leads and employment verifications. Collaborate with the team to design and maintain databases, APIs, and user interfaces while migrating legacy systems.
The Software Developer is responsible for designing, developing, and maintaining scalable software applications across front-end and back-end technologies. This includes building RESTful APIs, optimizing SQL databases, and collaborating with cross-functional teams in an Agile environment.
