The Customer Success Manager is responsible for driving sales objectives, retaining academic accounts, and expanding relationships within an assigned territory. They will onboard users, conduct needs assessments, and utilize CRM tools to manage the full sales cycle and customer experience.
The manager leads a virtual team responsible for renewals, upsells, and account administration for mid-enterprise accounts. They are responsible for setting performance culture, managing team metrics, and designing coverage models for North America and EMEA regions.
