The Assistant Director leads a regional team of commercial professionals to protect and grow global enterprise accounts through strategic planning and executive relationship building. They are responsible for managing regional forecasts, coaching team members, and facilitating engagement between senior leadership and key customer stakeholders.
Manage strategic customer relationships and account plans, identifying opportunities to grow contract value through cross-selling, upselling, retention, and new service opportunities. Own account sales metrics, pipeline and forecasts, coordinate internal teams, and address customer needs to improve satisfaction and product usage.
Collaborate with sales staff to provide pre and post-sale technical training and product consulting to customers. Develop instructional materials and deliver demonstrations to support product adoption and customer retention.
