Assess callers’ mental health, medical, and social service needs, then coordinate referrals and monitor progress toward individualized goals. Collaborate with care teams and community providers to support coordinated transitions, including residential admissions when appropriate.
The supervisor provides real-time leadership, de-escalation assistance, and guidance to crisis counselors handling 988 text and chat interactions. They are also responsible for monitoring service quality, managing staff performance, and ensuring adherence to trauma-informed crisis protocols.
The manager will oversee daily operations of 988 Chat and Text crisis services, ensuring staff performance and compliance with quality standards. They are responsible for workforce scheduling, platform troubleshooting, and maintaining trauma-informed support protocols.
The manager oversees daily crisis service operations, staff performance, and quality assurance to ensure LGBTQ+ youth receive affirming, trauma-informed support. They are responsible for monitoring service levels, managing scheduling, and ensuring compliance with 988 Suicide & Crisis Lifeline standards.
The supervisor will oversee daily call center operations and provide real-time leadership to crisis counselors supporting LGBTQ+ youth. They are responsible for monitoring call queues, coaching staff, and ensuring high-quality, trauma-informed crisis interventions.
The supervisor provides real-time leadership, de-escalation assistance, and guidance to crisis counselors handling text and chat interactions. They are also responsible for monitoring service quality, managing staff performance, and ensuring adherence to safety protocols.
The counselor will respond to incoming crisis messages and calls from LGBTQ+ youth, providing compassionate support and evidence-based intervention. They are responsible for conducting risk assessments, maintaining accurate documentation, and connecting individuals with appropriate community resources.
The counselor will respond to incoming crisis messages and calls from LGBTQ+ youth, providing immediate support and evidence-based intervention. They are responsible for conducting risk assessments, maintaining accurate electronic records, and providing appropriate community resource referrals.
The counselor will provide immediate support to individuals in crisis via the 988 text and chat platform using evidence-based intervention techniques. They are responsible for conducting risk assessments, maintaining accurate electronic documentation, and providing appropriate resource referrals.
Respond to incoming text and chat messages through the 988 Lifeline platform to provide immediate crisis support. Conduct risk assessments, maintain accurate electronic records, and provide appropriate referrals for individuals in distress.
Provide person-centered crisis and stabilization services, including behavioral health assessments and supportive counseling for individuals in acute crisis. Coordinate care with interdisciplinary teams and external stakeholders to ensure effective referrals and long-term recovery support.
The supervisor provides real-time leadership, de-escalation assistance, and guidance to counselors managing crisis interactions. They are also responsible for monitoring service quality, managing staff performance, and ensuring adherence to safety protocols.
The manager will oversee daily operations of the 988 Chat and Text crisis services, including monitoring service levels and queue management. They are responsible for leading staff, ensuring quality assurance, and maintaining compliance with 988 Suicide & Crisis Lifeline standards.
The Prescriber will conduct psychiatric evaluations, manage medications, and provide clinical consultation within behavioral health programs. They will collaborate with interdisciplinary teams to support recovery-oriented treatment and ensure clinical documentation meets regulatory standards.
