The manager will oversee daily operations of 988 Chat and Text crisis services, ensuring staff performance and compliance with quality standards. They are responsible for workforce scheduling, platform functionality, and providing trauma-informed leadership to the crisis response team.
The supervisor provides real-time leadership, de-escalation assistance, and guidance to crisis counselors handling text and chat interactions. They are also responsible for monitoring service quality, managing staff performance, and ensuring adherence to trauma-informed crisis protocols.
The therapist will provide person-centered crisis and stabilization services for individuals experiencing behavioral health challenges. Responsibilities include conducting assessments, delivering crisis interventions, and coordinating care with community resources to support long-term recovery.
The counselor will respond to incoming text and chat messages on the 988 Lifeline platform to provide immediate crisis support. They are responsible for conducting risk assessments, maintaining accurate electronic documentation, and providing appropriate referrals to mental health and community resources.
The Addiction Counselor Supervisor provides clinical supervision, consultation, and quality assurance oversight for the Substance Use Disorder Residential Unit. They are responsible for reviewing clinical documentation, ensuring regulatory compliance, and supporting staff development through evidence-based practices.
The Peer and Counselor Supervisor provides leadership, coaching, and oversight to Peer Support Specialists across call center, mobile crisis, and residential programs. They are responsible for facilitating staff development, ensuring high-quality trauma-informed care, and managing complex crisis situations.
The Prescriber will conduct psychiatric evaluations, manage medications, and provide clinical consultation within a behavioral health crisis response system. They will collaborate with interdisciplinary teams to support recovery-oriented treatment and ensure clinical documentation meets regulatory standards.
The therapist will provide person-centered crisis and stabilization services for individuals experiencing behavioral health challenges. Responsibilities include conducting assessments, delivering crisis interventions, coordinating care, and developing outcome-based treatment goals.
