The Peer and Counselor Supervisor provides leadership, coaching, and oversight to Peer Support Specialists across call center, mobile crisis, and residential programs. They are responsible for facilitating staff development, ensuring high-quality trauma-informed care, and managing complex crisis situations.
Assess callers’ mental health, medical, and social service needs, then coordinate referrals and monitor progress toward individualized goals. Collaborate with care teams and community providers to support access to services, including residential admissions, using person-centered and evidence-based practices.
Assess callers’ mental health, medical, social, and other service needs, then coordinate referrals and transitions to appropriate care, including residential services when needed. Engage clients using person-centered, evidence-based practices, monitor progress toward individualized goals, and collaborate with care teams and community partners.
Respond to people contacting the 988 Lifeline by text and chat, providing compassionate crisis support, assessing suicide risk, and escalating high-risk situations when needed. Document interactions, connect users with appropriate services, and follow confidentiality, HIPAA, and 988 Lifeline standards.
Respond to people contacting the 988 Lifeline by text and chat, providing empathetic, trauma-informed crisis support and conducting suicide risk assessments. Escalate high-risk situations, connect users with appropriate resources, document interactions, and participate in supervision and training while maintaining confidentiality.
The Prescriber will conduct psychiatric evaluations, manage medications, and provide clinical consultation within a behavioral health crisis response system. They will collaborate with interdisciplinary teams to support recovery-oriented treatment and ensure clinical documentation meets regulatory standards.
The therapist will provide person-centered crisis and stabilization services for individuals experiencing behavioral health challenges. Responsibilities include conducting assessments, delivering crisis interventions, coordinating care, and developing outcome-based treatment goals.
