The Client Operations Specialist serves as the primary point of contact for families, managing ongoing service delivery and communication from onboarding through support. They are responsible for tracking client engagement, coordinating scheduling, and implementing process improvements to enhance the overall client experience.
The Editor will work one-on-one with students to brainstorm, outline, and refine compelling personal narratives for college applications. Additionally, the role involves supporting business development initiatives, managing administrative tasks, and collaborating with consultants to ensure high-quality student outcomes.
Provide bespoke 1-on-1 coaching to students to accelerate SAT and ACT scores. Analyze student metrics to develop customized lesson plans and manage academic anxiety to build student confidence.
Manage the full inbound sales cycle for high-ticket educational services, including tutoring and admissions consulting. Utilize Salesforce to manage the pipeline and diagnose family needs to recommend appropriate service levels.
