The Client Success & Experience Manager will lead and mentor the support team while refining workflows to ensure premium service delivery for high-net-worth families. This role involves acting as the senior point of contact for complex accounts and synthesizing client feedback to drive continuous service improvements.
Cardinal Education
7 Remote Job Openings at Cardinal Education
The Note-taker is responsible for documenting client meetings with the CEO and maintaining student files. They also track calendars, follow up on action items across divisions, and handle ghostwriting and reporting tasks.
Manage ongoing relationships with families receiving educational services, serving as the primary operational and relational hub. Coordinate service delivery, track client engagement, and implement process improvements to enhance the client experience.
The Research Analyst is responsible for conducting data-driven research on universities, summer programs, and extracurriculars to optimize student admissions outcomes. They also manage client data integrity and communicate complex research findings to families and consultants.
Provide bespoke 1-on-1 coaching to students to accelerate SAT and ACT scores. Analyze student metrics to develop customized lesson plans and manage academic anxiety to build student confidence.
Manage the full inbound sales cycle for high-ticket educational services, including tutoring and admissions consulting. Utilize Salesforce to manage the pipeline and diagnose family needs to recommend appropriate service levels.
The Associate will serve as the primary operational and relational hub for client accounts, managing ongoing relationships from onboarding through continuous support. This involves coordinating service delivery, conducting check-ins, tracking engagement, and aligning with internal teams to ensure a seamless, high-value client experience.