The Client Operations Specialist serves as the primary point of contact for families, managing ongoing service delivery and communication from onboarding through support. They are responsible for tracking client engagement, coordinating scheduling, and implementing process improvements to enhance the overall client experience.
The Editor will work one-on-one with students to brainstorm, outline, and refine compelling personal narratives for college applications. Additionally, the role involves supporting business development initiatives, managing administrative tasks, and collaborating with consultants to ensure high-quality student outcomes.
The note-taker will document discussions during client meetings with the CEO, assign tasks, and ensure follow-ups are completed. Additionally, they will manage the CEO's calendar, prepare meeting documents, and handle administrative tasks like email ghostwriting and tracking reports.
Provide bespoke 1-on-1 coaching to students to accelerate SAT and ACT scores. Analyze student metrics to develop customized lesson plans and manage academic anxiety to build student confidence.
Manage the full inbound sales cycle for high-ticket educational services, including tutoring and admissions consulting. Utilize Salesforce to manage the pipeline and diagnose family needs to recommend appropriate service levels.
