Provide technical support for medical devices via phone and remote tools while troubleshooting hardware, software, and networking issues. Participate in weekend and after-hours on-call rotations to ensure customer satisfaction and operational continuity.
The Clinical Education Specialist serves as the primary expert for the EDX/US product portfolio, leading customer training, clinical configuration, and implementation strategies. They also provide consultative support to internal teams and contribute clinical insights to product development and software enhancements.
The Cloud Site Reliability Engineer will own the reliability, performance, and security of cloud-hosted infrastructure supporting healthcare facilities. Key tasks include building infrastructure as code, automating deployment pipelines, and leading incident response for hosted customer systems.
The HL7 Analyst is responsible for designing, building, testing, and deploying HL7 interfaces to ensure seamless data exchange between Cadwell systems and external EMR/EHR platforms. This role serves as the primary technical contact for integration projects, managing requirements, documentation, and post-go-live support.
