You will be responsible for securing the platform infrastructure and managing security operations, including monitoring alerts and overseeing penetration testing. Additionally, you will maintain compliance certifications like ISO 27001 and SOC 2 while managing security policies and GDPR requirements.
The Customer Success Manager will drive customer relationships through MBRs and QBRs while managing a portfolio to ensure high product adoption and satisfaction. They will also mentor team members, contribute to the product roadmap, and actively pursue upsell and renewal opportunities.
