You will manage a portfolio of customers to drive product adoption, usage, and revenue growth through expansion opportunities. You will also monitor account health using data and collaborate with product and engineering teams to improve customer outcomes.
The Account Executive will own the full sales cycle for mid-market clients, from initial conversation to closing deals. They will conduct high-quality demos, manage a high-velocity pipeline, and collaborate with customer success teams to ensure smooth onboarding.
The SDR will generate new business opportunities through outbound outreach and qualify leads to book demos for Account Executives. They are responsible for maintaining CRM accuracy and collaborating with marketing to optimize conversion rates.
Lead the onboarding process for new customers by setting up AI agents and integrating them with CRMs like ServiceTitan. Customize voice logic and prompt flows while training clients on best practices to ensure early adoption and value.
