The specialist is responsible for strategic and operational workforce management, including forecasting contact volumes and designing agent schedules to optimize efficiency. They also track operational metrics and collaborate with team leaders to ensure service level agreements are met.
The Sales Development Representative will conduct outbound campaigns via cold calling, email, and LinkedIn to generate qualified sales opportunities in the Swedish market. They will also collaborate with the sales team to refine strategies and present solutions to a diverse range of corporate stakeholders.
The Sales Operations Specialist will maintain and optimize the Salesforce CRM while managing reporting and automation workflows across Sales, Marketing, and Customer Success. This role involves collaborating cross-functionally to identify process inefficiencies and providing actionable insights to support revenue-related metrics.
