Educate clients about the financial hardship debt program, assess their circumstances, address concerns, and develop tailored solutions that encourage them to remain enrolled. Maintain accurate CRM records, provide high-quality support across communication channels, and meet retention targets.
Educate clients about the financial hardship debt program, assess their financial situations, and provide empathetic support to resolve concerns and de-escalate difficult calls. Develop customized solutions to retain clients, maintain accurate CRM records, and meet retention targets while delivering excellent customer service.
Negotiation Specialists coordinate efforts to negotiate delinquent accounts on behalf of clients to achieve the best possible savings. They also oversee client finances and provide strategic guidance to address client inquiries effectively.
You will partner with engineering and product teams to embed security into architecture and processes while managing application and cloud security posture. Additionally, you will build internal automation tools and contribute to security standards, playbooks, and vulnerability remediation efforts.
Coordinate with law firms to negotiate delinquent accounts and secure favorable settlement terms for clients. Review legal documents such as summonses and complaints to develop informed negotiation strategies within a regulatory framework.
Assess clients' unique financial situations to provide tailored debt consolidation options. Build trust with prospective clients and ensure all sales transactions adhere to strict compliance standards.
The representative will serve as the primary point of contact for clients in financial hardship programs, guiding them from enrollment through graduation via high volume inbound and outbound phone calls. Responsibilities include proactively resolving client issues, educating clients on programs, and maintaining white glove service standards.
The Director of Strategy & Analytics will lead a small team to conduct analyses of operational trends and provide actionable insights. They will also drive data analysis as an individual contributor and collaborate with various teams to define tests and communicate results.
The Manager of Strategy & Analytics will conduct analyses to optimize marketing channel performance and client retention. This role will collaborate with various teams to deliver actionable insights that align with company goals.
