The Payment Operations Associate manages daily settlement pipelines, clears payment exceptions, and communicates with creditors to resolve delinquent accounts. They are also responsible for maintaining accurate client records in Salesforce and ensuring sufficient account balances for payment remittances.
You will partner with engineering and product teams to embed security into architecture and processes while managing application and cloud security posture. Additionally, you will build internal automation tools and contribute to security standards, playbooks, and vulnerability remediation efforts.
The Staff Security Engineer will own the cloud security posture across the AWS environment, focusing on vulnerability management and preventative controls. They will partner with DevOps and engineering teams to harden CI/CD pipelines and automate security workflows.
The Staff Application Security Engineer will lead the application security strategy and partner with engineering teams to embed secure development practices. They will manage security tooling, conduct vulnerability assessments, and collaborate on secure cloud infrastructure deployments.
The Lead Data Platform Engineer will own the architecture and technical roadmap for data pipelines, integrations, and datastores. They will also mentor team members, lead incident response, and ensure the reliability and performance of production data systems.
Coordinate with law firms to negotiate delinquent accounts and secure favorable settlement terms for clients. Review legal documents such as summonses and complaints to develop informed negotiation strategies within a regulatory framework.
Assess clients' unique financial situations to provide tailored debt consolidation options. Build trust with prospective clients and ensure all sales transactions adhere to strict compliance standards.
The representative will serve as the primary point of contact for clients in financial hardship programs, providing superior customer service over the phone by responding to requests, anticipating needs, and educating clients. Responsibilities also include analyzing problems, documenting outcomes, coordinating with other departments, and operating a desktop computer to manage client accounts in the CRM.
The representative will serve as the primary point of contact for clients in financial hardship programs, guiding them from enrollment through graduation via high volume inbound and outbound phone calls. Responsibilities include proactively resolving client issues, educating clients on programs, and maintaining white glove service standards.
The Director of Strategy & Analytics will lead a small team to conduct analyses of operational trends and provide actionable insights. They will also drive data analysis as an individual contributor and collaborate with various teams to define tests and communicate results.
The Manager of Strategy & Analytics will conduct analyses to optimize marketing channel performance and client retention. This role will collaborate with various teams to deliver actionable insights that align with company goals.
