Define and drive the overall strategy for Risk, Fraud, Responsible Gambling, and Payments Operations within a contact center environment. Lead multi-national teams to ensure secure player accounts, efficient payment processing, and strict adherence to regulatory requirements.
BetMGM
7 Remote Job Openings at BetMGM
The role involves designing, documenting, and governing critical operational processes across Customer Care, Risk, Payments, and Fraud Operations. The specialist will maintain a comprehensive knowledge base and ensure seamless information flow to drive operational efficiency and scalability.
The analyst will deliver actionable insights and reporting to support brand and marketing teams in driving business growth. They are responsible for building datasets and dashboards to enable data-driven marketing decisions.
The role focuses on ensuring operational processes and manual transactions are documented and aligned with regulatory requirements. The specialist performs agent audits, monitors regulatory updates, and maintains audit-ready records to reduce business risk.
Lead the development of actionable insights and analytical strategies to optimize bonus, VIP, and pricing structures within the sports betting business. Collaborate cross-functionally with product, trading, and finance teams to deliver complex datasets and dashboards for senior leadership.
The Test Engineer ensures the quality, performance, and compliance of sports wagering and gaming applications across North American markets. This includes owning testing efforts, designing test cases, and collaborating with cross-functional teams to resolve complex defects.
The Director of Program Management oversees the Commercial portfolio to ensure strategic alignment, predictable outcomes, and effective decision-making. This role leads through Business Portfolio Managers to drive governance, manage risks, and foster a culture of accountability across the organization.
