Aventra

The Client Success Manager serves as the primary relationship owner for financial institution clients, overseeing onboarding and the implementation of fraud detection solutions. They are responsible for driving platform adoption, providing data-driven reporting on fraud patterns, and advocating for client needs to internal product teams.

Serve as the primary point of contact for customers to provide product support and resolve inquiries via phone, email, and CRM. Collaborate with internal technical teams to ensure the swift resolution of complex issues while maintaining accurate documentation.

Own the full-cycle sales process from prospecting to closing for banks, credit unions, and mortgage lenders. Leverage AI and automation tools to build a high-leverage outbound pipeline and help shape the company's go-to-market strategy.