Manage and resolve inbound technical support tickets regarding API errors, integrations, and transaction discrepancies. Triage issues for escalation to engineering or account managers while maintaining internal knowledge bases and runbooks.
Astra
9 Remote Job Openings at Astra
Manage day-to-day accounts payable and receivable processes, including invoicing, vendor payments, and client billing. Partner with engineering and payments teams to optimize billing, track infrastructure spend, and maintain internal financial controls.
Monitor daily transaction activity across various payment rails and resolve exceptions, failures, and settlement issues. Act as the operational link between the company, sponsor banks, and clients to ensure smooth money movement and healthy banking relationships.
Lead the planning and execution of integrated multi-channel demand generation and ABM campaigns to drive pipeline growth. Coordinate with sales and product marketing to translate content and product launches into measurable business impact.
Lead and mentor a team of backend engineers while remaining hands-on in the development of critical financial infrastructure. Design and implement scalable systems for payment processing, fraud detection, and compliance within a microservices architecture.
Architect and implement critical financial systems for payment processing, fraud detection, and compliance within a distributed microservices architecture. Lead technical decisions, establish engineering best practices, and mentor junior engineers to scale the platform.
Lead the frontend architecture and design of the payments dashboard and internal tooling using React and TypeScript. Contribute across the stack by building and extending Python APIs to support frontend features.
Architect and build mission-critical financial infrastructure for payment processing, fraud detection, and compliance. Lead technical decisions, mentor junior engineers, and optimize the performance of a distributed microservices architecture.
The Technical Account Manager serves as the first line of technical troubleshooting for customers, responding to inquiries and resolving integration issues. They also collaborate with internal teams to improve customer support and documentation.
