The Principal Engineer will lead the architecture and implementation of Greenfield AI solutions while managing technical risks and integrations. They will also mentor engineering teams and define standards for security, reliability, and maintainability across the AI stack.
Develop responsive React interfaces and integrate backend APIs for an enterprise AI search platform. Collaborate with data engineers to ensure performance, accessibility, and effective presentation of source citations.
Serve as a 24x7x365 centralized point of contact for CBP employees and contractors to provide first-level technical support. Accurately log incidents in ServiceNow and perform troubleshooting for hardware, software, and network connectivity issues.
Provide 24x7x365 Tier II technical support for the ACE Account Service Desk, assisting over 100,000 users with account management and cargo processing. Responsibilities include resolving technical tickets, updating standard operating procedures, and supporting cybersecurity efforts for the ACE Portal.
