Amtrak

The role provides operational oversight of the company's disciplinary process, ensuring cases are managed accurately and in compliance with labor agreements. It involves triaging requests, maintaining case dockets, and partnering with Labor Relations and management to uphold disciplinary standards.

The role involves synthesizing mechanical and customer data to create models, KPIs, and programmatic visualizations for executive leadership. It also requires collaborating with IT to onboard data sources and using NLP to mine customer feedback.