You will own the end-to-end co-sell motion by sourcing, developing, and accelerating partner-influenced deals. Additionally, you will build joint go-to-market plans and account mapping strategies with priority partners to drive pipeline growth.
You will manage the end-to-end sales motion for the DACH and Nordics territory, including pipeline generation and navigating complex enterprise cycles. Additionally, you will be responsible for growing existing accounts and delivering accurate quarterly sales forecasts to leadership.
The Account Manager is responsible for managing a portfolio of 60 customers to ensure high retention, health, and renewal rates. They will also identify expansion opportunities and provide regular business reviews to demonstrate the value of Ada's AI solutions.
You will manage a scaled book of business to drive customer retention and value realization through proactive engagement and AI-driven insights. You will also collaborate with cross-functional teams to improve product adoption and resolve escalated customer inquiries.
You will own cloud and platform security end-to-end, including architecture, detection, and response across AWS and Azure. You will also build safety guardrails into the agentic AI platform and replace manual security tasks with automated platform capabilities.
You will own the end-to-end security compliance program, including audits, vulnerability management, and vendor risk assessments. Additionally, you will act as the primary point of contact for customer security inquiries and translate regulatory requirements into actionable platform improvements.
Act as a trusted advisor to guide clients through the deployment, adoption, and optimization of AI-powered customer experience solutions. Manage a portfolio of clients to drive measurable outcomes such as automated resolution rates and customer satisfaction.
