Ada

Act as a trusted advisor to guide clients through the deployment, adoption, and optimization of AI-powered customer experience solutions. Manage a portfolio of clients to drive measurable outcomes such as automated resolution rates and customer satisfaction.

The role involves diagnosing and solving complex technical issues for clients while meeting SLAs and KPMs. Responsibilities include triaging issues for engineering teams and maintaining internal product documentation.

Define and execute the technology and cloud alliance strategy with a focus on hyperscalers like AWS, Azure, and Google Cloud. Drive measurable partner-sourced revenue and pipeline through co-sell programs and marketplace optimization.

Own the full sales cycle for enterprise accounts, focusing on hunting new opportunities and managing expansion within the existing customer base. Collaborate with consultants to deliver product demos and develop territory plans to achieve sales targets.

You will lead enterprise customers through the entire onboarding and implementation journey, acting as a technical partner and strategic advisor. Your role involves configuring logic-based workflows, integrating platforms, and ensuring successful project delivery from kickoff to go-live.

The Director will define and execute the System Integrator/Global Systems Integrator partner strategy, focusing on recruiting top-tier partners and driving net new business growth through strategic relationships. This role involves serving as an executive sponsor for key relationships, developing joint business plans, and designing comprehensive partner sales enablement programs.