You will manage a scaled book of business to drive customer retention and value realization through proactive engagement and AI-driven insights. You will also collaborate with cross-functional teams to improve product adoption and resolve escalated customer inquiries.
You will own cloud and platform security end-to-end, including architecture, detection, and response across AWS and Azure. You will also build safety guardrails into the agentic AI platform and replace manual security tasks with automated platform capabilities.
You will own the end-to-end security compliance program, including audits, vulnerability management, and vendor risk assessments. Additionally, you will act as the primary point of contact for customer security inquiries and translate regulatory requirements into actionable platform improvements.
Act as a trusted advisor to guide clients through the deployment, adoption, and optimization of AI-powered customer experience solutions. Manage a portfolio of clients to drive measurable outcomes such as automated resolution rates and customer satisfaction.
Define and execute the technology and cloud alliance strategy with a focus on hyperscalers like AWS, Azure, and Google Cloud. Drive measurable partner-sourced revenue and pipeline through co-sell programs and marketplace optimization.
Own the full sales cycle for enterprise accounts, focusing on hunting new opportunities and managing expansion within the existing customer base. Collaborate with consultants to deliver product demos and develop territory plans to achieve sales targets.
