The Senior Solutions Architect will design and implement complex technical integrations between Ada's AI Agent and client business systems. They will serve as a trusted technical advisor throughout the sales cycle and post-launch, ensuring optimal performance and automated resolution rates.
You will partner with account teams to conduct discovery calls, build custom product demos, and lead technical evaluations for prospective clients. Additionally, you will act as the technical voice in deals and provide feedback to product and engineering teams to influence future development.
You will manage the end-to-end sales motion for the DACH and Nordics territory, including pipeline generation and navigating complex enterprise cycles. Additionally, you will be responsible for growing existing accounts and delivering accurate quarterly sales forecasts to leadership.
The Account Manager is responsible for managing a portfolio of 60 customers to ensure high retention, health, and renewal rates. They will also identify expansion opportunities and provide regular business reviews to demonstrate the value of Ada's AI solutions.
You will manage a scaled book of business to drive customer retention and value realization through proactive engagement and AI-driven insights. You will also collaborate with cross-functional teams to improve product adoption and resolve escalated customer inquiries.
You will own the end-to-end security compliance program, including audits, vulnerability management, and vendor risk assessments. Additionally, you will act as the primary point of contact for customer security inquiries and translate regulatory requirements into actionable platform improvements.
