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The role focuses on maintaining the stability and reliability of a production SaaS environment through investigation, bug fixing, and root cause analysis. Additionally, the engineer will build internal tooling and documentation to improve team efficiency and incident response.
The representative will assist customers with inquiries regarding orders, products, and policies via phone, email, and chat. They are also responsible for managing orders, handling complaints, and maintaining accurate procedure documentation.
The Ariba Lead will act as a functional consultant to oversee SAP SCM/Ariba modules, managing integrations, configurations, and complex production support issues. They will facilitate business workshops, drive incident management, and ensure the successful delivery of project enhancements and releases.
Conduct initial peer support coaching calls with members to provide guidance based on shared lived experience. Maintain expertise in the product catalog to offer personalized product suggestions and educational resources.
The role involves conducting outbound outreach to prospects and partners while managing lead generation and market research. Additionally, the coordinator will support marketing campaigns, maintain CRM data, and handle administrative tasks such as scheduling and documentation.
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Provide 24x7x365 Tier II advanced technical support for complex IT incidents and service requests. Perform remote troubleshooting for mobile devices, email services, VPN access, and various hardware peripherals.
The representative will respond to user inquiries, resolve product-related issues, and guide users through troubleshooting steps with empathy. They are also responsible for identifying bugs, managing refund requests, and escalating complex issues while maintaining fast response times.
You will support the HubSpot unit by managing LinkedIn content, organizing webinars, and handling lead follow-ups. Additionally, you will assist in the creation of sales proposals and perform data maintenance within the HubSpot CRM.
The role involves scheduling swim instructors across multiple regions and ensuring efficient route planning. Additionally, the assistant will manage inbound customer communications via phone, SMS, and email while maintaining high service standards.
Provide front-line technical support to healthcare clients via phone, email, and remote tools while adhering to strict SLA targets. Accurately document all service requests in the ticketing system and escalate complex issues to Tier 2 teams as necessary.
The Field Operations Support Associate monitors debris removal crews to ensure compliance with contract specifications and FEMA guidelines. They are responsible for documenting production data, verifying debris eligibility, and maintaining safety standards across active job sites.
You will manage the end-to-end customer journey by handling inquiries via phone, email, and chat while resolving order, delivery, and payment issues. Additionally, you will maintain data privacy standards and utilize internal knowledge bases to escalate complex cases.
Provide non-clinical, evidence-based peer support services to youth ages 14-21 to assist in recovery planning and wellness self-management. Maintain accurate documentation and conduct community outreach to facilitate program enrollment and engagement.
The specialist will assist clients with travel planning, including coordinating accommodations, transportation, and activities. They are also responsible for maintaining accurate records and responding to client inquiries via phone, email, and digital messaging.
The Concierge Support Specialist will assist clients with travel arrangements, including lodging, transportation, and activity coordination. They are responsible for maintaining organized records, providing status updates, and responding to client inquiries via email, phone, and secure messaging.
The Field Support Representative will provide onsite and remote technical support to international defense and government customers while managing product feedback loops. They will also develop field support processes, conduct UAS operator training, and perform maintenance and repair work on aircraft fleets.
You will manage the macOS fleet, handle access management, and support internal IT requests while collaborating with the SRE team. Additionally, you will contribute to internal tooling projects and automate common tasks to reduce operational toil.
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You will manage the macOS fleet, handle access management, and maintain internal infrastructure while developing scripts to automate repetitive tasks. Additionally, you will collaborate with the SRE team on infrastructure awareness and provide support for internal IT requests.
The role involves providing Tier 2 remote technical support for software and hardware, including diagnosing issues and managing customer incidents. You will also lead technical discussions, oversee system integrations, and guide junior engineers to ensure high service levels.
The advisor will coordinate trip components such as airfare, hotels, and cruises while providing personalized travel suggestions to clients. They are also responsible for maintaining accurate itineraries and responding to client inquiries throughout the trip planning process.
Provide day-to-day acquisition management support to FRTIB program offices as part of the Acquisition Liaison Team. Develop and review requirement documentation including SOWs, PWSs, and acquisition plans while delivering training on the acquisition lifecycle.
The SME will provide day-to-day support for the contract data environment, including managing SharePoint lists, Power BI dashboards, and Power Platform tools. They will also design, maintain, and test database structures while ensuring data accuracy and supporting future system migrations.
The SME will provide daily cost estimating and price analysis support for various federal contractual instruments. Responsibilities include developing Independent Government Cost Estimates, conducting cost realism evaluations, and maintaining historical cost databases.
You will lead and coach a support team while building scalable systems for ticket triage, escalation, and resolution. Additionally, you will leverage AI tools to automate repetitive tasks and identify root causes to improve overall operational efficiency.
The Sales Support Administrator will manage CRM records, track KPIs, and qualify incoming leads to support the sales team. They are also responsible for scheduling sales calls, preparing quotes, and facilitating the onboarding process for new clients.
The engineer will provide tier-2/3 support for Hadoop clusters and lead product support during migrations and upgrades. They are responsible for optimizing distributed big data applications to ensure high-throughput and low-latency performance.
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The Youth Peer Support Specialist provides strength-based, trauma-informed support to youth navigating mental health and social service systems. They work collaboratively with a multidisciplinary team to promote youth voice, self-management, and wellness through shared lived experience.
The specialist will connect with members to conduct virtual consultations and explain benefit coverage options. They are also responsible for assisting clients with the enrollment process and providing ongoing customer support.
The Infrastructure Support Engineer provides overnight operational support for Windows Server and SQL Server environments, focusing on proactive monitoring and incident management. They are responsible for executing patching, database maintenance, and deployments while ensuring system reliability and platform stability.
The Destination Support Specialist assists clients with exploring travel options, coordinating accommodations, and managing transportation arrangements. They are responsible for maintaining accurate digital records and providing clear updates throughout the planning process.
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