Technical Account Manager

About Glia

Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.

Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.

Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.

The work

As a Technical Account Manager at Glia, you will play a key role in ensuring the success and satisfaction of our clients by collaborating with Customer Success Managers and Solutions Architects. This role involves working closely with both external and internal stakeholders as the primary technical resource for your clients, you will drive platform utilization and technical optimization.

The team’s setup
Our team is distributed across the U.S. and Canada. As part of our small but mighty team, you'll be instrumental in establishing the foundation for our rapidly expanding organization. As our first Technical Account Manager hire in Mexico, you’ll help build and shape this function locally while supporting a portfolio of U.S.-based customers. This is a high-impact opportunity where your contributions will help define the team’s future. The role maintains a focused portfolio of 4–7 strategic accounts, enabling deep technical partnerships and meaningful customer engagement.

Responsibilities

Customer Success & Relationship Management

• Drive platform adoption and growth through Account Team collaboration

• Build strategic relationships with customer IT teams and internal stakeholders

• Gather feedback and contribute to product improvement initiatives

Technical Support & Problem Solving

• Lead complex troubleshooting and provide proactive technical guidance

• Monitor and maintain system integrations and security configurations

• Implement risk monitoring systems and resolve technical issues

 System Optimization & Analytics

• Design and implement efficient configuration and routing strategies

• Analyze performance metrics to improve productivity and efficiency

• Identify and enable technical expansion within the customer's roadmap
  

Technologies You'll Work With

• Web Technologies (e.g., REST APIs, WebRTC, Web Sockets)

• SIP  and Media Streaming Technologies

• Mobile Technologies (e.g., Swift, Java, Kotlin)
  Jira, QuickSight, Salesforce
  

Requirements

• 5+ years of experience in technical consulting, technical account management, solutions architecture, or another similar client-facing technical role

• Expertise in Contact Center as a Service (CCaaS) solutions and SIP is an advantage 

• Strong understanding of software and front-end development concepts

• Proven problem-solving skills with the ability to prioritize tasks effectively

• Excellent communication skills, both verbal and written.

• Ability to articulate technical concepts to non-technical executive audiences.

• Bachelor’s degree in a relevant field
  

Benefits

• Competitive salary and stock options

• Professional development support  (trainings, courses, conferences, books, etc)

• Access to all the latest tools and equipment you’ll need 

• Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)

• Diversity: 25 countries represented

Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.

Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com