Strategic Account Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

About Us

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophy.

Job Summary

The Strategic Account Manager is responsible for managing and growing a portfolio of assigned clients, building strong long-term relationships, and identifying opportunities to increase sales and profitability. Acting as the primary point of contact for customers, the role combines account management, commercial development, business analysis, and stakeholder engagement to drive client satisfaction, revenue growth, and business retention.

Key Responsibilities

• Manage and develop relationships with a portfolio of assigned clients to achieve revenue and profitability targets.
• Act as the main point of contact for clients, coordinating requests and resolving commercial, operational, technical, and account-related issues.
• Identify and develop new business opportunities within existing and prospective client accounts.
• Conduct regular client meetings, visits, and virtual engagements to strengthen relationships and gather market intelligence.
• Attend industry events and trade shows to build relationships and identify growth opportunities.
• Analyze client performance, sales trends, and KPIs to identify opportunities for increased revenue and market share.
• Prepare client reviews, business updates, and commercial proposals based on data-driven insights.
• Use Salesforce CRM to manage account activities and maintain accurate records of client interactions, meetings, and opportunities.
• Collaborate with internal teams to ensure client needs are addressed effectively and efficiently.
• Monitor competitor activity and market trends to support strategic account planning.
• Support the achievement of commercial objectives through proactive account management and business development activities.
• Participate in regular coaching, training, and development activities to continuously enhance commercial and relationship management skills.

Skills & Experience

• Proven experience in Account Management, Strategic Account Management, Business Development, Sales, or a related commercial role.
• Strong relationship-building and client management skills.
• Demonstrated ability to meet or exceed sales, revenue, and profitability targets.
• Strong commercial acumen with the ability to identify and develop growth opportunities.
• Experience analyzing performance data, KPIs, and sales trends to drive business decisions.
• Excellent communication, negotiation, and presentation skills.
• Experience managing multiple stakeholders and working cross-functionally.
• Proficiency with CRM systems, ideally Salesforce.
• Strong organizational and time-management skills with the ability to manage multiple accounts and priorities.
• Proactive, results-oriented, and customer-focused mindset.
• Willingness to travel regularly for client meetings, trade shows, and business development activities.
• Fluent English, written and spoken; additional languages are advantageous.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.