Sr. Account Director

About the role

Knotch is seeking an experienced, strategic Sr. Account Director to lead and grow relationships across our enterprise customer base. This role is responsible for owning the commercial strategy for each account, driving renewals, expanding product adoption, and ensuring that Knotch delivers against the business outcomes defined in each Account Plan.

As a Sr. Account Director, you will act as a trusted advisor to senior marketing and content leaders; deeply understanding their goals, connecting Knotch’s capabilities to their strategic priorities, and guiding the commercial partnership forward. You will partner closely with Customer Success Managers and Strategic Consulting leads (who own delivery and platform execution) to ensure the commercial strategy supports and accelerates the work being delivered across the account.

This is a highly cross-functional, relationship-driven role requiring strong commercial instincts, executive communication skills, and a deep understanding of enterprise marketing challenges.

Responsibilities

Client Leadership & Strategy

• Own senior stakeholder relationships across a portfolio of enterprise accounts (typically 10–20).
• Establish yourself as a strategic advisor aligned to the client’s business model, content strategy, and marketing objectives.
• Build, maintain, and evolve Account Plans that define business outcomes, strategic priorities, growth pathways, and commercial timelines.
• Lead executive-level conversations that articulate results, needs, opportunities, and partnership direction.
• Promote Knotch’s platform and solutions to deepen adoption and strengthen strategic alignment across client teams.

Commercial Ownership

• Own renewals, pricing conversations, and commercial strategy for each account.
• Partner closely with Customer Success Managers, Consulting, Knotch Leadership, Finance, and Product to structure agreements that support account objectives, align with roadmap considerations, and drive long-term growth potential.
• Ensure commercial structures reinforce and accelerate the work led by Customer Success Managers and Strategic Consulting teams.
• Maintain rigorous forecasting around renewals, expansions, risk, and multi-year opportunities.

Internal Alignment & Cross-Functional Collaboration

• Partner with Customer Success Managers (who own delivery) to ensure commercial strategy reflects real-time client needs and progress.
• Work with Strategic Consulting to align commercial components to services, content programs, and ongoing strategic work.
• Collaborate with Product leadership when roadmap initiatives influence commercial structuring or customer expectations.
• Lead internal alignment around account strategy, executive priorities, renewal posture, and expansion sequencing.
• Identify risks, obstacles, or misalignments early and escalate appropriately.

Growth & Portfolio Management

• Identify and win new business opportunities within existing accounts—new modules, additional domains, expanded teams, or consulting programs.
• Actively broaden stakeholder engagement and internal influence within client organizations.
• Ensure Knotch’s solutions are positioned for long-term, multi-stakeholder adoption across marketing, content, SEO, and analytics teams.
• Maintain a healthy, strategic, multi-quarter pipeline across the portfolio.

Qualifications

• 8+ years of enterprise account management experience.
• The ideal candidate will have worked at both a SaaS company as well as a marketing agency.  
• Demonstrated success selling into Director–SVP level stakeholders and managing complex multi-threaded relationships.
• Quota-carrying experience or commercial ownership within enterprise accounts.
• Strong business acumen—able to connect marketing strategies, content performance, and digital investments to measurable outcomes.
• Proficiency with AI-powered sales, research, and productivity tools to accelerate account planning, insight generation, and stakeholder communication.
• Excellent communication skills, comfortable presenting to executives over Zoom and in person.
• Highly organized with exceptional follow-through; able to manage multiple accounts, priorities, and workstreams simultaneously.
• Strong cross-functional instincts and comfort collaborating with Finance, Product, Customer Success, and Strategic Consulting.
• Familiarity with integrated marketing, content strategy, or analytics (a plus, not a requirement).
• Willingness to travel as needed for key client meetings.

How to be Successful

• Account Plans are clear, strategic, and tied to measurable business objectives.
• Commercial strategy aligns seamlessly with delivery work led by Customer Success and Strategic Consulting.
• Renewal and expansion opportunities are proactively identified, well-forecasted, and closed on time, aligned with your sales forecast.
• Clients view Knotch as a long-term strategic partner and trust you as the steward of their investment.
• Internal teams are aligned on account direction, priorities, risks, and opportunities—without needing to chase information.

Our Benefits and Perks

The expected salary range for US-based applicants is $200,000-$400,000 OTE USD. Final OTE to be based on experience.

Knotch is a fully remote company. Candidates may work from anywhere in the U.S., Eastern time zone are preferred. Some of our other great benefits include:

• Comprehensive medical, dental, and vision insurance eligibility
• 401(k) plan
• Unlimited PTO
• 10+ company-paid holidays
• Monthly wellness stipend
• A daily company-wide break, and more!

Equal Opportunity Employer

Knotch is a US-based equal opportunity employer. We strive to provide equal opportunities in all of our processes, including our hiring and employee experience. We pride ourselves on our three values: transparency, relentlessness, and inclusiveness.

We commit to daily work towards leading with empathy, reducing bias through periodic training, and engaging with and uplifting communities of marginalized groups. We condemn all forms of racism and discrimination on the basis of race, religion, ethnicity, nationality, gender identity, sexual orientation, age, marital status, pregnancy or parenthood status, veteran status, disability status, or any other identifier. We encourage all employees, clients, investors, candidates, vendors, and friends of Knotch to deliver honest feedback directly or anonymously so that we may always seek to improve as an organization dedicated to diversity, equity, inclusion, and belonging.