Sprinklr Product Expert

This is a remote position.

Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is recruiting for Sprinklr Product Expert on behalf of one of their blue-chip international clients to join their organization in the India.

Key Responsibilities

• Client is looking for a Sprinklr Product Expert to guide our clients in unlocking the full potential of their Unified-CXM investments. You will bridge the gap between technical configuration and business strategy, helping clients map their marketing, care, and research workflows into Sprinklr’s architecture. This role requires a strong blend of product knowledge and business acumen.
  

• Act as the subject matter expert on Sprinklr capabilities, advising clients on best practices for Social, Care, Marketing, and Research modules.
  

• Translate client business requirements into technical configurations and workflow designs within the Sprinklr platform.
  

• Lead product demonstrations, user-training sessions, and feature-adoption workshops for enterprise clients.
  

• Audit existing client configurations and recommend optimization strategies to improve platform ROI.
  

• Stay up-to-date with Sprinklr’s product roadmap, new feature releases, and industry trends in customer experience management.
  

• Collaborate with delivery consultants to ensure solutions are deployed according to best practices.
  

Experience/Qualifications: 

• 0 to 5 years of experience in SaaS product management, implementation, or digital marketing technology.
  

• Fresh graduates must possess valid Sprinklr certifications and demonstrate a strong understanding of CXM concepts.
  

• Hands-on experience configuring workflows, rules, and reporting dashboards within Sprinklr or similar enterprise platforms.
  

• Strong analytical skills with the ability to translate business goals into technical requirements.
  

• Excellent presentation and stakeholder-management skills