Senior Manager, PMO (P&C Insurance)

Job Summary

We are seeking an experienced Insurance Program Manager to play a pivotal role in enhancing our various Insurance Program technology platform and operational workflows. The ideal candidate will lead strategic program development requirements, overseeing the configuration of rate/quote/bind/issuance systems, and fortifying support processes for individual policy transactions and supporting M&A integration. Additionally, this role will encompass responsibilities typical of a Program Manager within an insurance setting, meaning ownership of program or integration projects from start to finish, working across multiple business units at ISC. There will be a significant amount of project management work associated with this role in addition to driving insurance business requirements for systems and operations. This is an exciting opportunity for a dynamic individual who excels in both insurance operations and information systems management and is eager to drive impactful change within the insurance industry.

Position Responsibilities

• Take lead ownership of new insurance program concepts from start to finish from a requirement, project plan, and cross-functional integration perspective
• Provide project management for cross business-unit collaboration
• Collaborate with IT teams and business unit stakeholders to create detailed system and workflow requirements and propose efficient solutions in line with insurance industry standards.
• Design, document, implement, and maintain configurable information systems, ensuring data integrity, security, and compliance with regulatory standards where applicable.
• Manage and troubleshoot system-related issues, offering technical support to users, and overseeing system upgrades or modifications to optimize performance.
• Conduct regular audits and assessments of information systems to identify vulnerabilities and implement appropriate security measures.
• Collaborate with Program Managers and underwriters evolve and maintain the rate, quote, bind, and policy issuance systems for both existing and prospective programs.
• Facilitate a seamless transition of programs from acquired companies by collaborating with technical and underwriting teams to integrate them into the ISC platform.
• Provide Project management, tracking, and business updates around key projects
• Lead and manage on and offshore support resources, augmenting procedures for pre & post-bind activities, encompassing:
  • Endorsements processing
  • Policy/invoice validation
  • Ensuring audit file completeness
  • Collaboration with the accounting department on Premium Finance/Accounts Payable processes
  • Bordereau delivery and automation
  • Overseeing inspections
  • Managing surplus lines filing (collaborating with vendors)

Minimum Qualifications

• Bachelors Degree
• Minimum of 8+ years of hands-on experience in commercial lines underwriting or operations
• 5+ years of project management experience
• Proficiency in configuring and updating insurance policy administration systems, preferably with MGA Systems experience but not required (minimum 5 years)
• Proficient in MS Office, particularly MS Excel
• Experience using tools such as Visio or Figma for workflow mapping
• Entrepreneurial mindset with the ability to independently drive projects and tasks
• Demonstrated experience in managing teams effectively
• Expertise in information systems design, implementation, security, and troubleshooting within the insurance industry
• Ability to handle multiplate tasks and provide project management capabilities

Preferred Qualifications

• PMP certification

This role also offers bonus pay. Your ISC Talent Acquisition representative will share more details about the bonus component should you advance in the interview process.