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Lead a global Customer Success organization and build scalable, segment-specific programs that improve adoption, customer value, retention, and growth across multiple products and customer segments. Establish customer health, forecasting, risk, and renewal processes, while partnering across teams to improve the customer experience and inform company strategy.
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Lead and coach a global multi-region team of Customer Success Managers (CSMs).
Establish standardized customer health scoring and lifecycle engagement models that ensure adoption, value realization, and long-term loyalty.
Develop segment-specific engagement SMB, Mid-Market, and Enterprise customers to maximize customer lifetime value (CLTV).
Drive Customer Retention & Growth (NRR) and Gross Revenue Retention (GRR)
Architect and implement data-driven programs and playbooks that are scalable across 650K customers and multiple product lines.
Leverage digital tools and automation for low-touch and tech-touch segments while developing the strategy and model to optimize high-touch approaches for strategic accounts.
Evaluate, select, and implement best-in-class Customer Success tools and platforms that align with business goals, enhance team productivity, and deliver actionable customer insights.
Partner closely with Product, Sales, Marketing, Support, and Operations to ensure a cohesive and holistic customer experience.
Serve as the voice of the customer internally, driving product improvements and strategic initiatives that align with customer needs.
Build predictive models and establish proactive risk mitigation and renewal processes to safeguard and grow recurring revenue streams.
Deliver accurate retention forecasts and actionable insights to the executive team and Supervisory Board
Serve as a key advocate for customer needs internally. Partner with Product, Sales, Marketing, and Support to close the feedback loop and influence company strategy.
Work cross functionally to create programs that amplify success stories and promote engagement.
10+ years of experience in Customer Success, Account Management, or related functions, with at least 5 years in a global leadership role in a SaaS or cloud software business.
Demonstrated success managing Customer Success functions at scale (200-$500M ARR), ideally across multiple geographies and customer segments.
Deep understanding of managing a multi-product SaaS platform and navigating complex customer environments.
Expertise in customer success metrics and success planning across the customer lifecycle.
Experience scaling CS operations and implementing customer segmentation models in high-growth or transformation contexts.
Strong cross-functional collaboration skills, especially with Sales, Product, and Marketing.
Outstanding communication and stakeholder management capabilities.
This position is remote with approximately 25-30% travel (domestic & international).
Work location is Remote, USA.
Competitive compensation and bonuses
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
Open door policy and business casual dress code
We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.
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