Senior Account Manager, Blue Corona

About Blue Corona:

Blue Corona is a full-service digital marketing agency helping residential service companies increase their leads and sales, optimize their marketing costs, and differentiate their brands online. Blue Corona was recently named one of Inc. Best Workplaces and Charlotte Business Journal's Best Places to Work (large companies), is a member of the prestigious Inc. 5000 Hall of Fame and is a Google Premier Partner.

Blue Corona is now a fully remote company which means work outside of an office will be the primary working environment for all employees. The locations of our employees are intentional, but flexible. Blue Corona is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Blue Corona is registered, you will not be eligible for employment.

Please note, we are only able to hire those who currently reside in either EST or CST time zones, not including New York, Illinois, Massachusetts, Columbus, OH, and Philadelphia, PA.

Summary of Position:

As Senior Client Account Manager, you serve as the go-to point of contact for our valued clients. You are responsible for retaining clients, ensuring client satisfaction, and growing revenues within your existing account base. You are responsible for guiding the strategic direction of your clients, helping them generate more leads and more revenue while optimizing their marketing costs and differentiating their brands in the market. Your goal is to become the trusted advisor, building long-lasting, strong relationships with your clients.

The Senior Client Account Manager role plays an integral part in both client and company growth.

Position Responsibilities:

• Understanding clients' businesses, goals, and challenges as if they were your own and becoming the trusted advisor of the clients
• Fostering relationships with strategic partners for Blue Corona's largest clients
• Defining and driving the marketing strategy for each client
• Providing actionable insights and proactive recommendations based on performance and results
• Communicating via phone/email & meeting with clients via Zoom on a weekly basis
• Ensuring customer satisfaction and client retention
• Expanding client relationships by growing services delivered and revenues generated within accounts
• Generating client referrals that result in new Blue Corona clients
• Analyze data from industry platforms such as Microsoft Ads, Google Ads, Google Local Service Ads, GA4 etc., and create actionable insights in the form of campaign performance reports
• Staying up-to-date with the latest digital marketing trends and market shifts
• Supporting Account Director and Manager, Account Management with reports & resources for the entire Account Team
• Mentor Account Coordinators
• Building strong relationships with both clients and the Blue Corona team

Requirements

Minimum Requirements:

• A 4-year college degree in Marketing, Business Administration, Communications, or a related field (an advanced degree is desirable)
• A minimum 3 years experience in a client-facing digital marketing role
• Proficiency in Microsoft Office applications (Outlook, Word, PowerPoint, Excel, etc.)
• Ability to navigate platforms such as Microsoft Ads, Google Ads, Google Local Service Ads, Google Analytics 4, etc.
• Ability to solve complex problems and resolve conflicts proactively
• Ability to learn new concepts quickly and apply them to owned accounts with excellence
• Hands-on experience with Paid Media & Search Engine Optimization strategy
• A strong work ethic and a "do whatever it takes to get the job done" attitude
• A passion for helping businesses grow
• Exceptional customer service and relationship-building skills
• Exemplary organizational, attention-to-detail, time-management, and follow-up skills
• Excellent written and oral communication skills

Benefits

We've got you covered:

Blue Corona is proud to offer a variety of benefits to support employees and their families, including:

• Remote-First Environment
• Quarterly Bonus Plans
• Medical, Dental, & Vision Insurance
• Company 401(k) Matching
• Monthly Phone & Data Stipend
• Generous Paid Time Off (PTO) Policy
• Health Savings Account with Employer Contribution
• Casual dress code
• Company-branded swag

About EverService Holdings, LLC:

EverService is a global provider of tech-enabled business solutions for companies of all sizes, helping them to grow and scale with digital marketing, website design & development, scheduling & booking services, 24/7 answering services, inbound & outbound sales, live virtual receptionists, client & patient intake, and IT services. The company focuses on end-to-end solutions specialized for the legal, medical, home services, retail and technology industries integrated with clients' CRM, EHR and operational systems. EverService goes to market with vertically integrated, industry-leading brands including Alert Communications, Blue Corona, Nexa Receptionists, Mid-State Communications, Client Chat Live, Mainline Telecommunications, Nexa Healthcare, RYNO Strategic Solutions, iLawyer Marketing and Strike Healthcare. For more information, visit EverService at

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.