Salesforce Administrator

Echodyne is seeking a Salesforce Administrator to join our fast-growing team. 

ROLE OVERVIEW

Echodyne is seeking a mid-level Salesforce Administrator to manage and improve our Salesforce environment, including Salesforce CPQ and integrations with other business systems. This role will partner with Sales Operations, Sales, Marketing, Finance, and IT to support users, improve workflows, and deliver projects that help the business scale.

The ideal candidate brings broad Salesforce knowledge, proficient Apex skills, and familiarity with Salesforce CPQ. They are collaborative and thoughtful about how changes affect other teams, data, and connected systems. They can also work independently, manage competing priorities, and carry projects from requirements through rollout.

RESPONSIBILITIES

• Salesforce Administration and User Support
  • Manage day-to-day Salesforce administration, including user setup, access, roles, profiles, permission sets, and user deactivation.
  • Maintain objects, fields, page layouts, validation rules, flows, reports, and dashboards.
  • Troubleshoot user issues, resolve support requests, and identify recurring problems that need a broader solution.
  • Maintain data quality through consistent standards, duplicate management, and appropriate controls.
  • Document system configurations and processes, and provide user guidance and training.
• Projects and System Improvements
  • Lead Salesforce projects from requirements gathering and planning through configuration, testing, deployment, and user adoption.
  • Implement and improve Account Teams and Opportunity Teams to support collaboration, account coverage, and reporting.
  • Partner with Sales Operations to improve Salesforce CPQ, including product configuration, pricing, quote workflows, and approvals.
  • Translate business needs into practical, maintainable solutions using standard Salesforce capabilities where appropriate.
  • Read, troubleshoot, and update Apex code, coordinating with developers or external partners for more complex work.
  • Manage project timelines, communicate progress, and identify dependencies and risks early.
• Integrations and Cross-Functional Collaboration
  • Support Salesforce connections with systems such as NetSuite, Marketing Cloud, and integration platforms.
  • Understand how data moves between systems and help troubleshoot synchronization issues.
  • Evaluate downstream impacts before making changes, including effects on quoting, orders, reporting, Finance, and Marketing.
  • Coordinate with internal teams and external partners to validate requirements, test changes, and support releases.
  • Maintain clear documentation of integration dependencies and data mappings.

QUALIFICATIONS

• 3 years or more of hands-on Salesforce administration experience.
• Broad knowledge of Salesforce Sales Cloud, including data management, automation, reporting, and dashboards.
• Experience managing users, roles, profiles, permission sets, and sharing settings.
• Familiarity with Salesforce CPQ and the quote-to-order process.
• Proficient Apex knowledge, including the ability to read code, troubleshoot issues, and make straightforward updates.
• Experience building and maintaining Salesforce Flow.
• Understanding of integrations between Salesforce and other business systems, such as NetSuite or Marketing Cloud.
• Strong analytical skills and attention to detail, with the ability to assess how changes affect other teams and processes.
• Ability to work independently, manage time effectively, and deliver projects with competing priorities.
• Clear communication skills and a collaborative, team-oriented approach.

REQUIRED SKILLS / EXPERIENCE

• Sales Operations or Commercial Operations experience.
• Experience reviewing commercial documents, purchase orders, and customer T&Cs.
• Experience with CRM systems (Salesforce is a plus, but not the primary responsibility).
• Familiarity with ERP systems (SAP, Oracle, NetSuite, etc.).
• Strong attention to detail.
• Ability to work cross-functionally with Legal, Finance, Sales, and Customer Service.
• Basic contract/commercial knowledge (legal background is a plus, not required). 

PREFERRED SKILLS / EXPERIENCE 

• Salesforce Certified Administrator certification.
• Experience implementing Account Teams, Opportunity Teams, or territory and account coverage structures.
• Experience supporting Salesforce CPQ configuration, pricing rules, and approval workflows.
• Familiarity with Boomi or similar integration platforms.
• Experience coordinating external Salesforce consultants or development partners.

SUCCESS IN THIS ROLE

• A reliable Salesforce environment with timely user support and appropriate access controls.
• Successful delivery of Account Teams, Opportunity Teams, and CPQ improvements.
• Simpler workflows that reduce manual effort and improve data quality.
• Changes that are tested, documented, and implemented with a clear understanding of downstream impacts.
• Reliable data flow between Salesforce and connected systems.
• Strong cross-functional partnerships and clear communication of project priorities, progress, and outcomes.

Echodyne’s technology is export controlled by the U.S. Government and we must evaluate an applicant’s eligibility to handle export-controlled information or obtain required Government authorizations.  Therefore, we will ask you as part of the application process to identify whether you are a U.S. Citizen or green card holder, or have asylum/refugee status in the U.S. 

WHAT WE OFFER

This is an exempt role.