Sales Engineer (Services)

Company Overview

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry.  We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5B in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Nikkiso Cryogenic Services (NCS) is an industry leader in the provision of services to the industrial gas and air separation industries, enhanced oil recovery operations, marine, clean energy, and alternative fuels markets. Boasting a vast portfolio of innovative solutions, cutting-edge technology, and expert services, the company stands tall as a go-to service provider for a wide range of clients. The company has carved a niche for itself in the market with its consistent delivery of top-tier services that are tailored to meet the specific needs of each industry. Our products have been instrumental in enabling customers to realize safer, greener, and more sustainable operations. From liquefied natural gas (LNG) systems to industrial gas equipment, every product is designed and manufactured with the utmost consideration for safety and environmental sustainability.

Nikkiso Cryogenic Services is not just a leading service provider to a range of industries, but also a champion of safer, greener operations. Its products and services are designed to meet the dual objectives of operational efficiency and sustainability, helping clients achieve their goals while minimizing environmental impact.

Job Overview

The objective of this position is to perform aftermarket sales for cryogenic pump and turbo expander aftersales solutions. We are looking for a self-driven, motivated sales engineer with multiple (3-8) years of experience in after-sales for cryogenic applications. A combination of product knowledge and business knowledge will be required to execute this mission. The successful candidate will be part of a growth journey doubling our aftermarket business over the next few years and will have a significant influence on future aftermarket sales development

Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Follow up customers’ inquiries and technical requests, understand technical specifications, and prepare commercial quotations.
• Work with the Regional Sales Manager to create a business development plan.

• Provide and achieve targets to grow the Service Business unit to maximize volume and profitability.
• Promote and sell the NCS aftermarket products, including Service Agreements, Repairs, Field Services and Upgrades as offered to all existing and new customers.
• Be responsible for the maintenance and growth of the Service Contract business for all product groups of the CEIG Group in the assigned sales territory.
• Evaluate needs and negotiate contracts directly with key accounts or indirectly with 3rd Party Service Providers subject to designation of authority.
• Develop existing and build new customer relationships ensuring Nikkiso is seen as a long-term business partner.
• Aid prime equipment sales by maintaining and developing effective, working customer relationships via valued service products.
• Develop proposal for aftermarket sales campaigns for specific service products and markets/customers and align campaigns with the BLM, PLM and Business Development Manager leadership before execution.
• Monitor changes and developments within the industry and report to management.
• Promote all NCEIG product portfolio, follow-up and share sales leads internally.
• Document activities in our CRM program, Salesforce.
• Other duties as assigned.

Competencies

The successful candidate will possess a unique blend of educational qualifications, sales skills, leadership experience, and personal attributes that ensure the individual is well-equipped to understand the complexities of business development across different cultures and regions.

• Sales Skills: Proficient in sales techniques, negotiation, and strategies. Ability to effectively close deals.
• Leadership: Strong leadership abilities. Ability to set goals, delegate tasks, and evaluate performance.
• Communication: Communicate effectively through exceptional written, verbal, and listening skills in order to interact with clients, team members, and senior management. Ability to deliver persuasive presentations and articulate sales strategies.
• Relationship Building: Proven ability to build and maintain strong relationships with clients, stakeholders, and business partners. Capable of networking to expand business opportunities.
• Analytical Skills: Strong analytical abilities to assess market trends, competitor activities, and sales data to drive informed decision-making. Proficiency in using sales analytics tools and CRM systems.
• Strategic Mindset: Ability to develop and execute tailored sales strategies and plans to achieve organizational goals. Capable of analyzing market opportunities, identifying target segments, and formulating effective plans.
• Problem-Solving: Exceptional problem-solving abilities to address customer concerns, market challenges, and team dynamics. Capability to think critically and propose creative solutions.
• Product Knowledge: In-depth knowledge of the company's products/services and ability to effectively communicate their features, benefits, and value propositions to customers.
• Industry Knowledge: Broad knowledge of the industry, market trends, and competitor landscape. Ability to stay updated on industry news and changes that may impact sales strategies.

• Ability to speak read and write English multi-lingual ability desirable.
• Ability to travel globally.

Work Environment

• Job will generally be performed in an office environment but may require extensive international travel to a client's office, production facility, or industrial/construction job site.

• Conditions will vary at each location, but the conditions listed above will generally apply.

Qualifications

Education and Experience

• Bachelor’s degree in business administration, marketing, or a related field.
• A master's degree in business administration is preferred but not essential.
• At least 3 years of progressive sales experience in a similar industry or related field.
• Proven track record of achieving and exceeding sales targets.
• Experience in managing and leading a sales team.
• Familiarity with various sales techniques and methodologies.

Physical Demands

• Stand, walk, sit, talk, hear, type, and write.
• Reach with hands and arms, bend, stand on a stool or climb, and use fingers and hands to feel objects, tools, or controls.
• Use standard office equipment such as computers, smart phones, printers, photocopiers, etc.
• Lift files and open desk drawers and filing cabinets.
• Global travel.