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What you’ll do

In a few words…

Abarca is igniting a revolution in healthcare.  We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…

Our Operational Performance team is #All-In on centralizing data to dive through and study as they work on improving operations at Abarca. The Performance Monitoring team has the metrics tracking down from OKRs to KPIs and proactively manages shortfalls to ensure we continuously set and reach the highest standards. That's why performance is part of their name as they help drive both scalability and efficiency across the board!

The Performance Analyst monitors performance trends, detects anomalies, develops recommendations for the business area, and recommends opportunities for improvement to the Business Enabling Teams. Also, you make sure to take a proactive approach to tackle performance issues promptly and effectively, continuously evaluating internal key performance indicators and any barriers that might get in the way of achieving sustainable delivery of operational and technical services (in other words, provide optimal performance).

The fundamentals for the job…

  • Measure and share key performance indicators [KPI] data with the organization as well as provide visibility for identifying KPI shortfalls to proactively address and continuously re-set KPIs as we set a higher standard.
  • Provide management with weekly, monthly, quarterly, annual, and ad hoc consolidated reporting on key metrics.
  • Update web-based performance reports (Dashboards).
  • Compile and review reporting packages for each assigned area, identify areas that need further investigation prior to distribution, and communicate findings to appropriate organization personnel.
  • Oversee the development of ad hoc analysis tools for department leaders and managers to evaluate performance, compare actual results to forecasts, and provide trend analysis.
  • Identify and research trends that require further review and analysis.
  • Lead functional review of performance metrics for business areas & program management and share insights to enable comparison and leveraging of key themes and trends, identifying potential risks for escalation.
  • Ensure end-users have a solid understanding of the information available to them for review.
  • Assist with problem-solving methodology and counter measure selection.
  • Develop tools and programs to capture data specific to performance.
  • Routinely review available systems data and prepare reports pertinent to performance measures, including recommendations.
  • Participate as a functional member of a team that recommends performance improvements to management by analyzing data, policies, and researching other outside resources to contribute to company-wide improvements that drive scalability and efficiency.
  • Provide outstanding customer service to internal clients and stakeholders, integrating cross-functional teams.
  • Collaborate internally and interdepartmentally with key areas within the organization.
  • Support and contribute to the Quality and Performance Committee meetings.


What we expect of you

The bold requirements…

  • Bachelor’s or Master’s degree in Engineering, Business Administration, or related field. (In lieu of a degree, equivalent relevant work experience may be considered.)
  • 3+ years of work-related experience.
  • 2+ years of relevant work experience in consulting, engineering, or data analytics.
  • Experience working with Microsoft Office products and extensive experience using Excel and Power Point.
  • Experience related to PBM Operations and its regulations.
  • Excellent oral and written communication skills.
  • We are proud to offer a flexible hybrid work model which will require certain on-site workdays (Puerto Rico Location Only)

Nice to haves… 

  • Experience with Power BI, Tableau, Qlikview and other data analytics tools is preferred.

Physical requirements…

  • Must be able to access and navigate each department at the organization’s facilities.
  • Sedentary work that primarily involves sitting/standing.


At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves.  We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify.  “Applicant must be a United States’ citizen. Abarca Health LLC does not sponsor employment visas at this time”

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.


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