Manager of Flex Operations

Manager of Flex Operations

What We Need

Corpay is currently looking to hire a Manager of Flex Operations. This position falls under our CX Payables Operations line of business. In this role, you will lead a specialized Payables Operations function that increases card enablement, protects and expands monetized payment volume, and operationalizes complex supplier payment strategies. You will report directly to the Director of Operations and regularly collaborate with Vendor Enrollment, Supplier Relationship Management, Retention, Relationship Management, Product, Revenue Operations, and technology partners.

How We Work

As a Flex Ops Manager, Corpay will set you up for success by providing:

• Assigned workspace is Remote but preferrable in the Nashville, TN area.
• Company-issued equipment
• Formal, hands-on training (if applicable)

This role manages both standard operational work and project-based initiatives. Routine service targets are expected to be defined and monitored by work type; larger supplier consolidation and strategic enablement projects may require separate delivery plans and service expectations. The role may require coordination with internal partners and external STP providers to resolve time-sensitive payment, configuration, or supplier issues.

Role Responsibilities

The responsibilities of the role will include:

Operations Leadership and Strategy

• Leading daily Flex Operations and Vendor activities; establishing priorities across business-as-usual work, strategic projects, and exceptions.
• Managing work-in-progress, backlogs, capacity, project assignments, and service performance.
• Developing and maintaining operating procedures, approval standards, controls, audit routines, and escalation paths for new and evolving functions.

Card Enablement and Monetization

• Overseeing operational execution for monetized card enablement.
• Ensuring opportunities are routed to the correct team and payment configuration supports monetization, supplier requirements, and client experience.

Pay For You and Supplier Relationship Management Enablement

• Governing intake, routing, setup, and completion of Payforyou requests; ensuring requests contain complete payment, remit, and configuration requirements.
• Overseeing SRM-related execution, including Customer Vendor and Master Vendor validation, Special Project tagging, Reltio payment information, Vendor Insights, PayForYou instructions, manual Full AP record enablement, and exception escalation.
• Maintaining clear handoffs with Vendor Enrollment for supplier verification or outreach before Flex Operations completes configuration.

Straight Through Processing Operations

• Overseeing high-volume and strategically important supplier populations, including record linking, consolidation, deduplication, data loads, enablement, and supplier configuration.
• Providing operational oversight of Straight Through Processing (STP) relationships and workflows, including Billtrust and Boost processes, acceptance requirements, case routing, vendor enrollment handoffs, remittance exceptions, and opportunities to reduce manual work.

Data Quality Risk and Controls

• Implementing controls that prevent inaccurate vendor linking, enablement, payment instructions, remit updates, and supplier-level changes.
• Requiring appropriate validation before large data loads or complex supplier updates; returning incomplete requests and escalating ambiguous identity or conflicting information.
• Partnering with upstream teams to improve intake quality and reduce avoidable downstream research and rework.

Reporting, Process Improvement and Partnership

• Developing reporting for volume, backlog, aging, enablement, spend, payment modality, conditional acceptance, SRM activity, SLA performance, exceptions, and monetized versus non-monetized populations.
• Advancing scalable Salesforce reporting, dashboards, and standardized case-level data to reduce reliance on manual trackers and informal communication channels.
• Partnering with Product and technology teams to resolve workflow gaps through system improvements when procedures alone are insufficient.
• Clarifying ownership boundaries across functions and preventing operational work from shifting without defined accountability.

People Leadership

• Setting clear performance expectations, priorities, ownership, and service standards for the team.
• Coaching specialists completing complex supplier, payment, and configuration work; providing timely feedback and supporting skill development.
• Balancing project delivery with daily operational commitments and service expectations.
• Building cross-training plans and documented procedures that reduce key-person dependency.
• Monitoring capacity and recommending sustainable staffing or workflow changes when manual demand creates operational risk.

Success Measures

• Delivering accurate activation of eligible supplier records, MIDs, and payment configurations.
• Protecting or retaining card spend through appropriate supplier configurations.
• Achieving service-level targets while actively managing backlog aging.
• Reducing rework, corrections, and errors through strong configuration and data-load accuracy.
• Maintaining validated changes, clear exception management, and fewer audit findings or incorrect updates.
• Recovering capacity by standardizing or automating manual steps and reducing offline tracking.

Qualifications & Skills

• 5+ years of experience in operations, payments, supplier enablement, vendor operations, or a related field.
• 2 to 5 years of leadership experience or demonstrated success leading complex cross-functional operational work.
• Knowledge of commercial payment methods, including virtual card, debit, ACH, supplier remittance, and payment configuration.
• Experience managing high-volume workflows with financial, client, or revenue impact.
• Strong analytical, reporting, and problem-solving skills; experience with Salesforce or a comparable CRM or case-management platform.
• Ability to translate complex payment processes into clear, repeatable procedures and operating controls.
• Demonstrated risk-management mindset and experience with quality assurance, audit, data quality, or operational controls.
• Proven ability to influence across organizational boundaries and lead through ambiguity.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.